Job summary The Village Practice, Thornton-Cleveleys are looking for a Patient Service Advisor. This is a permanent role. The post holder will help to ensure that the reception area of the Practice runs smoothly and provide a high level of service to patients, doctors, nurses and other members of the Practice team. They will greet patients and visitors in an efficient and courteous manner and provide an effective and polite telephone enquiry service. Main duties of the job We are a busy practice therefore require someone who can work well under pressure. The ideal candidate will have excellent customer skills, be computer literate and flexible. Situated in the village of Thornton-Cleveleys, five miles to the north of Blackpool, The Village Practice is a patient centred two partner teaching and research practice. The multi-disciplinary team is made up of Partners, Locum and salaried GPs, Advanced Nurse Practitioners, Practice Nurses, Nursing Associates and Health Care Assistants who are supported by administrative support. The Practices list size is 8,700. We are a teaching practice and as such have regular turnover of medical students, junior doctors and GP registrars. The Practice will request a DBS (CRB) for this role as it involves regulated activities. The Practice is compliant with the Disclosure and Barring Service Codes of practice and the Rehabilitation of offenders act. About us For more information about the post, please contact our Operations Manager, Dan Pocock ***Applications will be reviewed as they are received. Candidates are advised to apply as soon as possible*** The Practice obtains a high QOF achievement and a GOOD CQC status. Please visit our website www.villagepracticethornton.nhs.uk/ for further information. Details Date posted 09 May 2025 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Full-time, Part-time Reference number A1163-24-0001 Job locations Church Road Thornton-cleveleys Lancashire FY5 2TZ Job description Job responsibilities Please see the attached job description and person specification for a more details overview of the role and responsibilities. Job description Job responsibilities Please see the attached job description and person specification for a more details overview of the role and responsibilities. Person Specification Experience Essential Customer/patient care skills and have worked in a customer/patient facing environment Desirable Experience of working with clinical systems Skills & Competencies Essential Demonstrable good written and verbal communication skills Ability to compile and analyse statistical information Ability to remain calm when dealing with difficult or distressed people Understanding of the needs for confidentiality and compliance with service regimes Competence in Microsoft Office packages (Outlook, Word, Excel) Qualifications Essential GCE/GCSE/NVQ level 2 or equivalent Person Specification Experience Essential Customer/patient care skills and have worked in a customer/patient facing environment Desirable Experience of working with clinical systems Skills & Competencies Essential Demonstrable good written and verbal communication skills Ability to compile and analyse statistical information Ability to remain calm when dealing with difficult or distressed people Understanding of the needs for confidentiality and compliance with service regimes Competence in Microsoft Office packages (Outlook, Word, Excel) Qualifications Essential GCE/GCSE/NVQ level 2 or equivalent Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name The Village Practice Address Church Road Thornton-cleveleys Lancashire FY5 2TZ Employer's website https://www.villagepracticethornton.nhs.uk/ (Opens in a new tab) Employer details Employer name The Village Practice Address Church Road Thornton-cleveleys Lancashire FY5 2TZ Employer's website https://www.villagepracticethornton.nhs.uk/ (Opens in a new tab). Location : Church Road, FY5 2TZ Thornton-cleveleys, Lancashire, United Kingdom