Internal Sales & Customer SupportJob Type: Full-timeHours: 40 hours per week, Monday to Friday, 08:00 to 17:00Reed in Colchester are delighted to be supporting our client looking for a dedicated Internal Sales & Customer Support professional to provide first-class customer service to all customers contacting us via phone, email, or EDI. The role involves collaboration with various departments to achieve established goals and drive positive sales results.Day to Day of the role:Process customer orders efficiently and accuratelyPrepare quotes/bills of materials and determine effective pricing strategiesHandle sales enquiries on all products within our rangeAddress enquiries on customer accounts and liaise with the warehouse regarding special delivery ordersRaise purchase orders and follow up on quotations to drive salesManage all aspects of customer relationships, ensuring a high level of serviceWork as part of a team to meet and exceed agreed KPIsDemonstrate a willingness to learn existing processes and strive for continuous improvementEnsure all customers are dealt with in a timely and friendly mannerUndertake ad hoc projects as required by the Internal Sales Manager.Required Skills & Qualifications:Experience within an Internal Sales/Customer Service teamUnderstanding of the sales process within a distribution environmentIT literate, particularly with MS Office and ERP systems; knowledge of SAP is advantageousExcellent communication skills, both written and spokenAbility to work as part of a team or independentlyFlexible attitude to working patterns and a natural problem solverBenefits:Competitive salaryOpportunity to work with a dynamic and supportive teamProfessional development and continuous learningA role that offers variety and the chance to make a significant impactTo apply for the Internal Sales & Customer Support position, please submit your CV by clicking Apply.