Job summaryAn exciting opportunity has arisen for a passionate, proactive, and autonomous team player to join the Paediatric team as Service Manager for Paediatric services. This post is covering maternity leave and would be ideal for someone looking for an opportunity to support career progression.This post plays a key role within the departments triumvirate working closely with the departments clinical lead and matron. The post holder will be primarily responsible for the day to day operational management and service improvement of paediatric services.The Paediatric service is welcoming and supportive and comprises of innovative clinical teams passionate about delivering safe, high-quality care to BCYP and their families across West Suffolk.This exciting opportunity will provide the post holder with experience including;Autonomy to operationally manage, represent and influence a variety BCYP services including, cardiology, oncology, epilepsy, renal, frenulotomy, diabetes, allergy, respiratory and many moreOpportunity to work with a variety of professionals including but not limited to, teachers, psychologists, play specialists, CNS, CANP and PA'sSLA's with regional and national providers including surgical pathwaysNeonatology in relation to medical staffing provisionCollaboration and close working relationships with colleagues at neighbouring providersMain duties of the jobThe ideal candidate will have excellent communication, time management skills and be able to work under pressure. The candidate should be able to negotiate with colleagues across the trust at all grades. The candidate will have proven experience working at Service Manager level working in NHS acute services.The post holder will oversee the allocation of resource across paediatric services in collaboration with clinical lead and matron. This will include overseeing; medical rota management, UEC pathway management and RTT pathway management. In addition, the post holder will act as a point of escalation for staff within the service to ensure smooth delivery of services as well as addressing any non-clinical issues impacting on service delivery eg) estates/IT.The post will be required to undertake;Demand and capacity modellingContract negotiations support by trust corporate teamsService re-design to include business case development where requiredChange managementWinter planning supported by clinical teamsDevelop and maintain required budgetary control to avoid overspendTo participate in the trusts tactical command rota and divisional manager of the day roleThis post will provide line management for the departments rota co-ordinator, a key role for the department ensuring safe medical staffing cover to paediatric and neonatal inpatient and outpatient services. In addition, will provide shared line management of the departments CANPs and PAs.About us#BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our communityWe are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.Join us. What will you #BeKnown for?Job descriptionJob responsibilitiesKey Tasks & Responsibilities:Communication:Key working relationships:Managers, team leads and administrative staff across the division and throughout the TrustClinical Directors, Lead Clinicians, Deputy Chief Nurse, Matrons and other clinical staff within the designated specialitiesTrust Information and contracting TeamsFacilitate improved communication within the service and between other Trust departments, clinicians, managers, ward and other staff.To ensure that all staff are aware of their responsibilities towards quality of patient care and understand their contribution towards enhancing the standard of care and service, within allocated resources and establishedAnalytical and judgemental:Research, evaluate, plan and implement new ways of working and resource utilisation, in conjunction with clinical and non- clinical staff to include annual job planning and junior doctor rotation planning.Provide regular reports, explanatory data and action plans to rectify any problem areas to theMonitor, investigate and report on departmental performance spanning a broad range of issues, including incident trends, complaints, sickness absence and education & training.Planning and organisational Skills:To assume operational responsibility for the provision and development of designated service(s).Supporting designated services to meet access targets g. RTT and cancer targets, and escalating challenges to service provision to SOM.To develop, in conjunction with the Women and Childrens Division, and other Trust departments or Divisions as appropriate; business and service plans ensuring that these correspond with Trust objectives and requirements.Ensure the service has robust plans for dealing with major incidentTo undertake ad hoc projects as requested by theTo take part in the Divisional Manager of the Day rota as required.Governance:To ensure the service complies with Trust policies, Standing Orders, Standing Financial Instructions and relevant legislation. To monitor and rectify any identified shortfalls in accordance with established procedures.Work within an overall framework of ClinicalDevelop and review departmental policies, procedures and guidelines to enable effective service provision and minimise risk.Implement Trust Policies such as Risk Assessment and IncidentTo investigate and respond to complaints in accordance with the Trust complaintsProvide regular reports, explanatory data and action plans to rectify any problem areas to theWork within the legal guidelines, for example Health and Safety, Manual Handling, DataFinance and Resources:To monitor and manage, with the SOM & Finance Manager, the financial performance of the service ensuring appropriate controls are established and adhered to.To monitor and manage a delegated budget for the designated service(s).Leadership and management:Ensure Trust Policies and Procedures are adheredUndertake staff recruitment, across all grades, whenMaintain comprehensive records of staff, including annual leave and absenceIdentify and address performance and disciplinaryEnsure there is an IPR/appraisal programme in the service and that each member of the service has personalEnsure individual training needs are assessed and individuals have personal developmentTo participate in the Trusts Tactical Command rota and Divisional manager of the day roleTo represent the service and Division at internal and external meetingsContribute to the general management of the Trust as a member of the Medical Division, developing a shared understanding of and commitment to the Trusts strategic aims and objectives.Contribute to the strategic development of the Trust, participating as required in working groups, activities and contributing to reports etc.Information Resources:Work with the SOM to develop and refine performance standards for the service, where available utilising national standards i.e. NICE guidance, NSF's, Quality, CQUIN etc.Monitor service performance and ensure that KPIs are met within allocated resources and agreedTo report to the SOM, variance against performance targets and standards, providing further detail and action plans where necessary.To provide relevant, timely and accurate information and analysis to support the Senior Management Team and the Trust's management team in delivering informed, evidence based managerial decisions.Person SpecificationEducation and qualificationsEssentialoDegree level qualification or equivalentoManagement qualification or equivalent experienceDesirableoMBA or post graduate management qualificationExperience and knowledgeEssentialoExperience working in NHS secondary careoExperience working at Service Manager leveloExperience with annual job planningoExperienced leader of staffoWorking in a multi-professional environmentoBusiness planningoFinancial managementoProject managementoProcess re-designoStaff managementoUnderstanding of government agenda and targetsoChange managementoCompetent user of ITDesirableoExperience of designing/ improving business systems and processesoProject management experienceoExperience with annual consultant job planningoExperience with medical staffSkills and abilitiesEssentialoAbility to build effective working relationshipsoAnalytical and report writingoExcellent interpersonal skillsoGood written and verbal communication skillsoPresentation skillsoCommitment to staff developmentoProven change management skillsoExcellent time management skillsoEffective delegationoExcellent communication skills with multi-disciplinary groupsoChairing meetingsDesirableoAn understanding of the NHS locally and key policy issues that affect business performancePersonal qualitiesEssentialoAbility to inspire and enthuse othersoInnovative approach to change and modernisationoInterest in personal and professional developmentoDelivers against objectivesDesirableoCommercial acumenoPolitical awareness - ability to perceive impact of actions on the decisions and activity of othersDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).Employer detailsEmployer nameWest Suffolk NHS Foundation TrustAddressWest Suffolk NHS Foundation TrustHardwick LaneBury St EdmundsIP33 2QZEmployer's websitehttps://www.wsh.nhs.uk (Opens in a new tab)