Job summaryThe post holder will be required to work within a multi-disciplinary age independent 24/7 mental health Urgent Care Service. AMHAT provides assessment in the General Acute Hospital settings of George Eliot Hospital, University Hospital Coventry and Warwickshire and Warwick Hospital. We serve the mental health needs of patients attending A&E and also those attending in the general hospital as inpatientsThe post is designed to deliver administrative support to the team. This will include responsibilities around key tasks relating to the efficient team functioning.The post holder will be based in the duty office, working alongside the shift co-ordinators and leads. They will be responsible for:-inputting and managing the diary for the team to include rostering items such as annual leave and sicknessArranging and organising return to work interviews and handing these to band 7 for completionManaging spreadsheets as and when requiredSupporting Band 8 and 7s in audits and data collectionsThe Post holder will be expected to use their own initiative and able to work unsupervised, working independently within guidelines.The post holder will adhere to all organisational systems and processes the post holder will contribute to service development will be required to undertake delegated responsibilities as appropriate whilst upholding the visions and values of the organisation.Main duties of the jobProvide an administrative service including word processing, drafting, and producing for example, meetings and reports where required.Manage the crisis team diary - ensuring that essential duties are covered. To inform shift co-ordinator and leads of any problems/deficits. When they are unable to resolve these themselves.Work alongside the shift co-ordinator. Assisting with staffing, diary and general duties in the duty room.Be responsible to identifying when bank staff are needed to cover. Ensuring that the shifts are allocated and processed, working alongside the service leads to ensure that this is completed.To manage the allocation of staff to duties required during their rostered shift, including bank staff.To work on the relevant systems to manage the daily duties within the teamTo offer support and supervision to the clinical support officers in the team.Undertaking general office duties as required including filing, collating and distributing information.Maintain all spread sheets and databases including the production of regular information reports as required.Meet tight deadlinesProvide flexible administrative and clinical cover as required.To work flexibly within a 24hour service.To be gathering information from a variety of sources as requested by the TeamTo feedback any clinical information to the TeamTo maintain contemporaneous clinical documentation utilising electronic and other means with appropriate supervisions and supportAbout usAt Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.We put 'people at our heart'; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.These include:generous annual leave entitlement which increases during your time with usexcellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much moresalary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and morediscounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemeswellbeing support, including an in-house counselling service, external helpline and morestaff networks and support groupsWe're always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.Job descriptionJob responsibilitiesFor more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.Person SpecificationQualificationsEssentialNVQ/QCF Level 3 or equivalent qualification or be working towards.Base level of theoretical knowledge of care procedures, clinical observations and the mental health act and/or equivalent level of experience in a health care/caring settingKnowledge and SkillsEssentialGood written communicationsGood verbal communicationsEffective organisational skillsAbility to follow policies and proceduresUnderstanding of Equal OpportunitiesUnderstanding of confidentialityUnderstanding of health and safety issuesExperienceEssentialExperience in mental health care or caring from othersDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer detailsEmployer nameCoventry and Warwickshire Partnership TrustAddressCaludon CentreClifford Bridge Rd,CoventryCV2 2TEEmployer's websitehttps://www.covwarkpt.nhs.uk/ (Opens in a new tab)