Job summaryFixed Term - 1 YearThe purpose of the post of IT Engineer (Field Support) Is to operate, administrate and manage the South West London ICB endpoints (desktops, laptops, printers, etc) at our GP IT practices. Support the other IT teams to ensure ICT service availability meets or exceeds target service levels and supports the corporate strategy and requirements for future proofing. The job requires on site visits across South West London (Richmond, Wandsworth, Croydon, Merton and Sutton) by local transport or using own car. At times, the post will also include operational support for the infrastructure, server & network teams.Main duties of the jobThe purpose of the post of IT Field Engineer is to provide IT engineering support to clientsfocused on the installation and maintenance of end user devices e.g. PCs, laptops andperipherals. The post holder also may assist with the delivery of some infrastructure supportfor server & network infrastructure across South West London. Travel across all South WestLondon ICB sites (including GP surgeries and clinics) will be required.About usNHS South West London Integrated Care Board (ICB), as part of South West London Integrated Care System (ICS), is a partnership of organisations that come together to plan and deliver joined up health and care services to improve the lives of people in our six boroughs: Croydon, Merton, Kingston, Richmond, Sutton and Wandsworth.Each ICS consists of two statutory elements:an Integrated Care Board, bringing the NHS together with its partners locally to improve health and care servicesan Integrated Care Partnership (ICP): the broad alliance of organisations and representatives concerned with improving the care, health and wellbeing of the population, jointly convened by the ICB and local authorities in the area.ICBs are statutory NHS bodies responsible for planning and allocating resources to meet the four core purposes of integrated care systems (ICSs):to improve outcomes in population health and healthcare;tackle inequalities in outcomes, experience and access;enhance productivity and value for money and;help the NHS support broader social and economic development.NHS South West London Integrated Care Board decides how the South West London NHS budget is spent and develops plans to improve people's health, deliver higher quality care, and better value for money.Job descriptionJob responsibilitiesSee Job Description and Person Specification for full detailsDuties and ResponsibilitiesThe postholder will undertake the following duties: End User Device imaging, configuration, deployment and support. Provision of technical guidance and problem-solving support to other teammembers within own area of expertise. Assist in the safe operation of IT network end user devices and infrastructure asassigned including relevant aspects of cyber security. Assist in the investigation of problems and major incidents where required Support the administration & documentation of all changes, projects, ASRinstallations and processes Diagnosis and resolution of IT problems and incidents Assist in the monitoring and maintenance of the corporate and GPI IT estate tomeet organisational needs where required. Support and delivery of endpoint & infrastructure optimisationWork with relevant peers to ensure the security of the ICT systems and assisting inthe planning and execution of system testing necessary for new and upgradedinfrastructure installations prior to release Support the organisation with risk assessment and risk management as required. Support the delivery of the operational and technology transformation programmes Maintain asset registers for core hardware, systems, and 3rd party services Supporting and maintaining endpoint and infrastructure processes. Scoping, implementation and handover of small works requests (ASRs) Ensure changes are approved by the ICB Change Advisory Board prior toimplementation. Ensure all work is handed over to support teams, adhering to all ICB processes. Apply relevant IT policies and governance frameworksPerson SpecificationEducation /QualificationsEssentialEducated to degree level or equivalent or significant experience of working at a similar level in specialist areaEvidence of continued professional developmentEducated to degree level or equivalent or significant experience of working at a similar level in specialist areaITIL Foundation CertificationCompTia A+DesirableEducated to degree level or equivalent or significant experience of working at a similar level in specialist areaITIL Foundation CertificationCompTia A+Knowledge and ExperienceEssentialDemonstrated recent experience in an IT Technology environmentFamiliarity with typical Small Office or GP practice infrastructureExperience of supporting/configuring network equipmentDesirableExperience of supporting/configuring network equipmentSkills and AbilitiesEssentialSignificant experience of working in an engineering support or project role within a technical team providing services direct to the client baseAbility to analyse complex issuesAble to communicate clearly both verbally and in written workOtherEssentialAbility to work as part of a team and work flexibly to provide support to other departments and teams as and when necessaryAble to project a calm and reassuring manner with clientsDemonstrate commitment and role model behaviours and actions that support equality, diversity, belonging and inclusion.Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer detailsEmployer nameSouth West London Integrated Care BoardAddress120 The Broadway - WimbledonLondonSW19 1RHEmployer's websitehttps://www.southwestlondon.icb.nhs.uk (Opens in a new tab)