Job summaryThis is an exciting opportunity to join our clerical team as a Medical Secretary.Riversdale Surgery have been providing Family Medicine in the East Tyne Valley, Northumberland for over 100 years. We are a long established 2 Partner Training Practice based at Oaklands Medical Centre, Prudhoe.We have approximately 6,000 patients.Peer support is an essential component of enjoyable primary care. We will make you feel valued as part of our team from the start.If you're looking to work within a kind and welcoming team that values quality primary care then this is the role for you.We are looking for a highly organised person to join our team. The ideal candidate will be able to work accurately and methodically, have good typing skills and a knowledge of medical terminology.The role may have room for expansion.Main duties of the jobTo be responsible for undertaking a wide range of secretarial and administrative duties and the provision of administrative support to the Practice Manager and Clinical team.Duties can include, but are not limited to, the processing of information (electronic and hard copy) in a timely manner, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers in accordance with current policies, including the use of the electronic referral service (ERS).About usWe are a friendly, well established surgery set in the beautiful Northumberland town of Prudhoe. The surgery is made up of 2 GP Partners, 2 salaried GPs and 1 full time GP registrar.The GP team are supported by:2 experienced practice nurses, 2 HCAsA highly skilled reception/administrative team, 2 secretaries (of which you would be 1), medicines manager and a practice manager.Job descriptionJob responsibilitiesPrimary key responsibilities:The following are the core responsibilities of the Medical Secretary. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:Typing letters, reports and associated documentation as requiredLiaising with external agencies such as hospitals and community services, ensuring referrals are processed efficientlyProcessing referrals using the electronic referral system (ERS)Managing all enquiries in an effective mannerMaintaining an accurate referrals databaseHelping with invoicing, banking and book keeping systemsActioning incoming emailScanning of patient related documentation and attaching scanned documents to patients healthcare recordsInputting data into the patients healthcare records as necessaryProcessing requests for information i.e., SAR, insurance/solicitors letters and DVLA formsClinically coding data on SystmoneManaging all administrative queries as necessaryCarrying out system searches as requestedMaintaining a clean, tidy, effective working area at all timesSupporting all clinical staff with general administrative tasks as requestedSecondary responsibilities:In addition to the primary responsibilities, the Medical Secretary may be requested to:Partake in audit as directed by the audit leadProduce meeting agendas and record the minutes of meetingsSupport reception staff, providing cover during staff absencesComplete opening and closing procedures in accordance with the duty rotaPerson SpecificationExperienceEssentialExperience of working as a medical secretary in primary careDesirableExperience of working in a GP surgeryQualificationsEssentialGCSE Mathematics and EnglishExperience of working in a healthcare setting as a medical secretaryExperience of working with the general publicExcellent communication skillsStrong IT skills, including audio typingCompetent in the use of Office and OutlookClear, polite telephone mannerEffective time managementAbility to work as a team member and autonomouslyGood interpersonal skillsProblem solving and analytical skillsAbility to follow policy and procedurePolite and confidentFlexible and cooperativeMotivatedForward thinkerHigh levels of integrity and loyaltySensitive and empathetic in distressing situationsDesirableSystmOne skillsInterest of IT systemsDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer detailsEmployer nameRiversdale SurgeryAddressOaklands Health CentreFront StreetPrudhoeNorthumberlandNE42 5DQEmployer's websitehttps://www.riversdalesurgery.co.uk (Opens in a new tab)