Job summaryBand 2 - Outpatient Receptionist: 37.5 hrs/week - Monday to Friday - 8.45am to 5pm (45mins lunchbreak)An exciting opportunity is now available within our Stratford Outpatients services, based at Stratford Health Centre. You will be part of a small dedicated admin team, supporting the Adult Community Mental Health Services with delivering clinical out-patient and home treatment care to the local South Warwickshire communities.This post is fixed term for 12 months to support the current post holder with a development opportunity.Main duties of the jobWe're looking for applicants ideally with previous admin/reception experience to join our current admin team in providing efficient and comprehensive administrative support to clinicians and managers, supporting the growing demand for provision of care within adult mental health services.We are looking for someone who is friendly and approachable with effective communication skills, who can build good working relationships within a fast-paced environment. As well as being a team player, we seek applicants who can demonstrate sensitivity/confidentiality due to the nature of the service and able to work autonomously with a flexible approach and strong work ethic to prioritise and multi-task.About usAt Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.We put 'people at our heart'; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.These include:generous annual leave entitlement which increases during your time with usexcellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much moresalary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and morediscounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemeswellbeing support, including an in-house counselling service, external helpline and morestaff networks and support groupsWe're always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.Job descriptionJob responsibilitiesProviding effective reception support within a busy out-patients service, dealing with patient facing and clinical team queries, managing complex phone queries and providing comprehensive message taking. Accurate data inputting/management of our electronic care records system (Carenotes), managing clinic room bookings, sending appointment letters, scanning, uploading, printing, as well as other general day to day admin duties and the ability to exercise judgement and work unsupervised to meet deadlines.Skills and Experience: Knowledge and experience of Microsoft Office systems is essential whilst training will be provided for in-house systems and processes such as Carenotes, etc.You may be required to travel to attend training, for which travel expenses would be paid.Interviews will take place face-to-face. For informal discussion or further information, please contact: Hannah Ryde Rodgers - Admin Team Coordinator.Person SpecificationDesirableEssentialGood General Education (eg. GCSE English and Maths A-C)Experience of working with a range of Microsoft Office packages (eg. Word, Excel, Outlook, PowerPoint and Access)DesirableGood organisation skills and ability to multitaskExperience of working in a busy office / customer care environmentPrevious NHS Administration experienceGood time management skillsGood knowledge and understanding of reception / office proceduresAbility to maintain relevant recording on information systemsUnderstand confidentiality and apply the principles in every day working practiceDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer detailsEmployer nameCoventry and Warwickshire Partnership TrustAddressStratford Health Centre - CWPT Adult Mental Health ServicesBuilding 2, Ground Floor, Arden StreetStratford Upon AvonCV37 6NQEmployer's websitehttps://www.covwarkpt.nhs.uk/ (Opens in a new tab)