Job summaryThe theatre complex at Croydon Health Services spans, Croydon Elective Centre (CEC), Emergency Surgical Centre (ESC) and the Purley Elective Centre (PEC) based at Purley War Memorial Hospital.Following the first COVID wave, CHS reviewed how surgery was delivered at the main hospital site. It was decided to spilt both emergency and elective operating to reduce the risk of patients contracting COVID post procedure. The CEC, a hospital within a hospital, was created supports the elective recovery programme, ensuring that patients being treated in the centre are COVID protected. ESC is in place to support emergency flows, pull patients from The Emergency Department (ED), houses the Ambulatory Surgical Hub (ASH), receiving surgical GP referrals to bypass ED.The PEC was created in summer 2021 to increase the overall number of minor procedures taking place under local anaesthetic.The Patient Pathway Team Leader will provide senior support and expert knowledge to the team of receptionists, supervisors and patient pathway coordinator within the Point of Delivery (POD) 12 team. The team leader will oversee all administrative and clerical process to enable a high quality, effective, patient focused service to be delivered. The post holder will ensure that standard operating procedures are followed, ensuring achievement of all performance targets. The team leader will be responsible for ensuring all anaesthetic and ICU rota gaps are full providing continuity of service.Main duties of the jobPatient Pathway Team Leader - Theatre Admissions and Breast Surgery (Band 5)We are in the process of searching for an exceptional Administration Team Leader with a background in leading a teams of people dedicated to dealing with complex administration. In particular we are recruiting Team Leader for the following areas;Theatre Admissions and Breast SurgeryWe are looking for individuals who can successfully unite teams and can drive improvements through the effective coaching and development of our staff. NHS experience is essential.The team leader will oversee all administrative and clerical processes to enable a high quality, effective, patient focused service to be delivered. The post holder will ensure achievement of all performance targets including but not limited to:Identify and manage the team's performance including work allocationLead, inspire and motivate the team to go over and above to keep the patients at the heart of everything they doManage change positively and promote continuous improvement by recommending changes that will improve results whilst retaining team spiritEngagement with key stakeholders to ensure service delivery and escalate where any key performance indicators or service level agreements may be going off-trackInterview Date: 8th July 2024About usCroydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.Our main hospital site, Croydon University Hospital is one of the busiest in London. We're also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people's homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon and our Children's Hospital at Home cares for children with long-term conditions without them having to come to hospital.Across the NHS everyone is working hard to meet growing demand and we're no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. Croydon Health Services puts a great deal of importance on education and training throughout the careers of all of our staff. As well as offering access to a range of core skills training and professional development.Job descriptionJob responsibilities***** Please see the attached supporting document which contains more information about the role *****Person SpecificationQualifications and TrainingEssentialEducated to degree or equivalent experience/qualificationEvidence of on-going continuous personal development (CPD) and trainingComputer Literacy Course e.g. ECDLDesirableManagement qualification or relevant experienceExperience & KnowledgeEssentialExperience of using full range of IT systems and patient data systems (including excellent understanding of MS Office packages)Experience of managing staffExperience of working with patients and providing information regarding their appointmentsExperience of managing patient complaintsOffice management experience including conducting staff appraisals and setting objectives in line with Trust objectives and PDPsKnowledge of specialty POD patient pathways / trouble shooting Electronic Patient Record (EPR) issuesDesirableKnowledge of financial / business analysis techniquesApplicationEssentialQuality of applicationDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer detailsEmployer nameCroydon Health Services NHS TrustAddressCroydon University HospitalCroydon University Hospital, 530 London Road, Thornton Heath, CR7 7YECroydonCR7 7YEEmployer's websitehttps://www.croydonhealthservices.nhs.uk/recruitment/ (Opens in a new tab)