What you will be doing... At Jet2.com we are proud to deliver a VIP service to our customers. We have a fantastic opportunity on a secondment basis to join us as Customer Helper -Ramp Operations Duty Manager at Birmingham Airport for Summer 2025! What will you do as a Customer Helper - Ramp Operations Duty Manager? Lead and manage the overall day-to-day airside team performance on shift Run the airside operation in accordance with legal and Company requirements and procedures Take responsibility for ensuring the efficient running of the day airside operation and achieving On Time Performance targets Influence and build strong working relationships third-party partners, airport authorities and internal stakeholders to ensure we deliver a fantastic service. Be an ambassador of our safety-first culture, making sure your Team drive the culture through every aspect of their work. Strong leadership, motivation and management of the performance of your direct and indirect Teams. Ensure that the team performance delivers an effective and friendly service to meet the needs of our customers, promoting our brand values. This is a varied and fulfilling role with significant people and operational responsibility. You will play a vital part in ensuring we achieve On Performance, Safety and Customer Satisfaction targets. This role is available on a 40 hour per week secondment basis and is available to our Ground Operations colleagues. As we are always on hand to help our customers, this position involves working on a rostered shift basis and requires flexibility to support our flight programme. Shifts will cover our 24/7 operation and will include working weekends and bank holidays. The successful candidate will already be demonstrating Role Model behaviours. You will have a proven track record in coaching and developing others in a fast-paced operational environment. You will possess strong back of house technical experience with previous management or supervisory experience of large teams within an operational airside environment. You will have the ability to show flexibility and a demonstrate the ability to make effective decisions and a forward-thinking approach. We are looking for a credible leader, committed to the development of others and who shares our passion for delivering the highest standards in customer service and safety. You must also hold a full UK Driving Licence and possess or be able to obtain the relevant Airside Driving Permit, as well as the ability to pass a medical. Help us to send our all-important customers on holiday with Jet2.com and Jet2holidays !! Closing Date for Applications: Wednesday,17th April 2025 Hours per Week 40 Hours Business Area Ground Operations Uk Team Ramp Manager UK Salary Excellent Division Jet2.com Careers With Us Airline Careers Dept At the Airport Careers Team Back of House Jet2.com. Location : Birmingham Airport, West Midlands, United Kingdom