What you will be doing... At Jet2.com we are proud to deliver a VIP Service to our customers. We have a fantastic opportunity as a Customer Helper - Front of House Duty Manager at Birmingham Airport on a Secondment basis ! What will you do as a Customer Helper - Front of House Duty Manager? Lead and manage the day-to-day operational performance on each shift. You will manage our customer facing teams, driving forward our Customer is VIP focus at every opportunity Work closely with our service providers, airport and head office colleagues to ensure high standards of service Support and develop your customer facing teams, including all aspects of people management. Play a pivotal role as an ambassador of our safety-first culture, making sure your Team drive the culture through every aspect of their work Work closely with your management colleagues to deliver an efficient and friendly service that meets the needs of our customers and promotes our brand values. This is a varied and fulfilling role with people and operational responsibility and will play a vital part in ensuring we achieve our On Time Performance, Safety and Customer Satisfaction targets. This role is available on a 40 hour per week secondment basis and is available to our Ground Operations colleagues. As we are always on hand to help our customers, this position involves working on a rostered shift basis and requires flexibility to support our flight programme. Shifts will cover our 24/7 operation and will include working weekends and bank holidays. The successful candidate will already be demonstrating Role Model behaviours. With a proven track record of leading large, customer facing teams operational in a fast-paced, airline environment, you will have the ability to show flexibility and forward thinking in challenging operational situations. we are looking for inspirational leaders, committed to the development of others. Previous experience of managing people and processes within a customer focused airline environment is required. Help us to send our all-important customers on holiday with Jet2.com and Jet2holidays!! Closing Date for Applications: Wednesday,17th April 2025 Hours per Week 40 Hours Business Area Ground Operations Uk Team Duty Manager UK Salary Excellent Division Jet2.com Careers With Us Airline Careers Dept At the Airport Careers Team Customer Facing at the Airport Jet2.com. Location : Birmingham Airport, West Midlands, United Kingdom