Job Advert Customer Journey Manager Salary - £33,000 per annum Hours - Monday - Friday 8am-5pm Halo ARC West Thurrock Willingness to travel to different sites within the East region including West Thurrock, Harrow, Saffron Walden, Norwich, Attleborough, Rochester and Slough. EV Company Car Halo is the industry leading UK-based accident repair group, with 35 established accident repair centres across the UK. Partnered with IRS (Intelligent Repair Services) based in Germany, who are the largest provider of accident claim services in Europe, this partnership provides Halo with an unrivalled platform and the resource for excellent training, development and employee packages! To support our East Region we are looking for a Customer Journey Manager who will be the driving force behind delivering extraordinary customer experiences. Your role is about making every touchpoint seamless, stress-free, and memorable for customers. We are creating the next generation of repair centres, driven by a passion for service, quality, and customer focus, and we want you to be a part of it! The role will include, but is not limited to: * Support and develop Customer Journey Specialists (CJS) across your region * Ensure consistency in service, aligning every experience with the ‘Halo Way’ * Provide training to maintain high standards in communication and efficiency * Audit customer interactions to uphold best practices and compliance * Manage resources and staffing to ensure sites are always covered * Step in when needed, covering CJS absences to maintain continuity * Encourage innovation, identifying ways to improve the customer journey What are we looking for? * Self-motivated, enthusiastic, and extremely organised with a keen eye for detail * Good IT skill using a range of software packages Our Values Be Proud – take pride in your work and celebrate your successes, big or small. Keep It Simple – simple solutions are harder to find than complex ones, but consistency and simplicity matter most Do the Right Thing – if it feels right in your heart, do it. If it doesn’t, then don’t. And most importantly, always be extraordinary. Halo is extremely well known within the insurance industry for having extraordinarily high performing people and since we are a people thinking business, we know that it’s our teams and centres that provide extraordinary results. Therefore, you can expect an excellent package and environment. * Accredited Living Wage Employer * Employee assistance programme for you and your family * EV Company Car * Health and wellbeing apps * Cycle scheme * Gym discounts * Retail and restaurant discount and cashback * Life Insurance * virtualGP * Enhanced family friendly pay such as maternity and paternity * Free fruit and pizza * Refer a friend bonus incentive * Employee recognition rewards * Team Event Budget (do something fun together!) * Discounted LV insurance * Get appreciated for your time with paid breaks * 25 days holiday plus public holidays * We invest in YOU with opportunities for career progression * Pension contributions * Work within a modern and clean working environment * And we are always open to hearing what our people want! We are committed to promoting equality of opportunity for all job applicants. Throughout the recruitment process we want all candidates to be at their best. We are an inclusive workplace, where staff respect one another, feel valued for their differences and can be themselves. To discuss this position or any of our positions in more detail feel free to contact our recruitment team via vacancies@haloarc.co.uk [vacancies@haloarc.co.uk] or call 01243 546185, we aim to respond to all enquiries within 24 hours.. Location : Grays, RM20 3XD