Job summary An exciting opportunity has arisen for a Band 3 - ED Administration Coordinator to work within the Emergency Department (ED). We are seeking a motivated, committed, dynamic and forward-thinking individual who will join our respectable administrative team within the Emergency Department. The post holder will need to have effective communication skills, ability to work under pressure, good team player and excellent customer service skills. In order to support the smooth running of the department. This role will require the post holder to work shift patterns to ensure the department is covered 24/7. The post holder will adhere to Trust policy with regards to the sensitive information that patients are providing and all aspects of the Data Protection Act 1998. Main duties of the job The post holder will be responsible for for providing comprehensive administrative support and will be the first point of contact for patients and visitors attending the Emergency Department and is expected to demonstrate a high level of professionalism, care, courtesy and respect when greeting patients. Key Relationships: The post holder will work as part of the Emergency Department administration team and will work closely with the following post holders: ED General Manager ED Service Manager ED Assistant Service Manager ED Reception/Admin manager ED Consultants ED Doctors ED Nurses ED Matrons About us London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond. Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people. We run major acute services at: Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK St Mark's Hospital: an internationally renowned specialist centre for bowel disease Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre. We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public. Details Date posted 21 May 2025 Pay scheme Agenda for change Band Band 3 Salary £29,176 to £30,225 a year per annum inclusive HCAS Contract Permanent Working pattern Full-time Reference number 337-NP-8801NO Job locations Ealing Hospital Uxbridge Road Southall UB1 3HW Job description Job responsibilities To view the main responsibility, please see the attached the Job Description and Person Specification. Job description Job responsibilities To view the main responsibility, please see the attached the Job Description and Person Specification. Person Specification Education/ Qualifications Essential Minimum 2 years NHS experience or equivalent receptionist experience role GCSE (5 grades A-C) or equivalent experience Excellent time keeping and team player Desirable Knowledge of medical terminology Knowledge & Experience Essential Knowledge of the Data Protection Act IT literate with good keyboard skills Desirable Experience of working within an Emergency Department or a high pressured clinical environment Experience of working to strict and tight deadlines Person Specification Education/ Qualifications Essential Minimum 2 years NHS experience or equivalent receptionist experience role GCSE (5 grades A-C) or equivalent experience Excellent time keeping and team player Desirable Knowledge of medical terminology Knowledge & Experience Essential Knowledge of the Data Protection Act IT literate with good keyboard skills Desirable Experience of working within an Emergency Department or a high pressured clinical environment Experience of working to strict and tight deadlines Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name London North West University Healthcare NHS Trust Address Ealing Hospital Uxbridge Road Southall UB1 3HW Employer's website https://www.lnwh.nhs.uk (Opens in a new tab) Employer details Employer name London North West University Healthcare NHS Trust Address Ealing Hospital Uxbridge Road Southall UB1 3HW Employer's website https://www.lnwh.nhs.uk (Opens in a new tab). Location : Ealing Hospital, Uxbridge Road, UB1 3HW Southall, United Kingdom