Job summary ADMINISTRATOR/ RECEPTIONIST 37.5 hours per week (Full time and Part Time hours available) Salary: Up to £12.21 per hour We are currently seeking capable, enthusiastic, and committed Practice Team administrators /receptionists to join our close-knit, hardworking, and friendly team. While prior experience with SystmOne and the NHS is advantageous, it is not mandatory. Job Overview: This role is dynamic and multifaceted, involving administrative support for clinical staff and the management of patient inquiries in various formats face to face, telephone, and through clinical systems. It demands an individual who can maintain composure during busy periods, possesses excellent communication skills, IT proficiency, multitasking abilities, and confidence in both independent and collaborative work within a supportive and flexible team environment. Main duties of the job Key Responsibilities: Admin Duties : Assisting with patient registrations, workflow, coding of hospital and professional correspondence, and other related tasks. Reception Duties: Managing patient appointments, e-Consultations, and assigning workloads to the appropriate clinician. Prescription Duties: Processing prescriptions requests through various systems, Medication monitoring, Workflow of documents and general administration. Telephone Duties: Handling phone inquiries and queries in accordance with established protocols. Problem Solving : Addressing issues and queries from patients, doctors, nurses, community staff, and other relevant teams. Records Management: Organising and retrieving medical records, letters, and test results. Computer Usage: Updating patient information on the computer system. Premises Management: Ensuring the practice premises are ready for the day (opening and closing duties), maintaining tidiness in waiting areas and consulting rooms, and replenishing stationery supplies. Additional Responsibilities: Administrative and Professional Duties: Actively participating in practice team responsibilities and maintaining accurate records when requested. Meeting Participation: Attending practice meetings and training sessions as needed. Confidentiality: Respecting patient privacy and adhering to strict confidentiality policies and procedures regarding patient information, practice staff, and business-related data. About us About Us: The Panton Practice is a large GP practice dedicated to serving a diverse population of around 17,000 patients. Our team is comprised of experienced professionals, including GP Partners, Salaried GPs, Nurse Practitioners, Paramedic Practitioners, Practice Nurses, and our invaluable Reception and Admin team. Details Date posted 07 May 2025 Pay scheme Other Salary £8.60 to £12.21 an hour Contract Permanent Working pattern Full-time, Flexible working Reference number A2314-25-0007 Job locations 14 Gervis Road Bournemouth BH1 3EG Job description Job responsibilities Please see attached Job Description for full details about the role of Practice Administrator/ Receptionist. Job description Job responsibilities Please see attached Job Description for full details about the role of Practice Administrator/ Receptionist. Person Specification Qualifications Essential Educated to GCSE level or equivalent Desirable NVQ Level 3 in Business Administration Experience Essential Demonstrable Administrative and Reception experience Ability to work in a flexible way and respond to change Able to demonstrate advanced computer literacy / keyboard skills Desirable Demonstrable Administrative and Reception experience in the NHS Additional Essential -Excellent communication skills, written and verbal. -Ability to communicate sensitive information. -Accuracy and attention to detail. -Excellent time management skills, ability to prioritise, delegate and work to tight deadlines in a fast-paced environment. -Proactive with the ability to work under pressure on their own initiative and maintain confidentiality to the highest degree. -High degree of flexibility in an ever changing environment. -Self-motivator . -Exemplary standards of personal conduct and behaviour to ensure personal credibility. -Able to work independently as well as part of a team and able to take positive action without immediate line managers supervision. Desirable EMIS/SystmOne/Vision/Acurix user skills Person Specification Qualifications Essential Educated to GCSE level or equivalent Desirable NVQ Level 3 in Business Administration Experience Essential Demonstrable Administrative and Reception experience Ability to work in a flexible way and respond to change Able to demonstrate advanced computer literacy / keyboard skills Desirable Demonstrable Administrative and Reception experience in the NHS Additional Essential -Excellent communication skills, written and verbal. -Ability to communicate sensitive information. -Accuracy and attention to detail. -Excellent time management skills, ability to prioritise, delegate and work to tight deadlines in a fast-paced environment. -Proactive with the ability to work under pressure on their own initiative and maintain confidentiality to the highest degree. -High degree of flexibility in an ever changing environment. -Self-motivator . -Exemplary standards of personal conduct and behaviour to ensure personal credibility. -Able to work independently as well as part of a team and able to take positive action without immediate line managers supervision. Desirable EMIS/SystmOne/Vision/Acurix user skills Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name The Panton Practice Address 14 Gervis Road Bournemouth BH1 3EG Employer's website https://thepantonpractice.co.uk/ (Opens in a new tab) Employer details Employer name The Panton Practice Address 14 Gervis Road Bournemouth BH1 3EG Employer's website https://thepantonpractice.co.uk/ (Opens in a new tab). Location : 14 Gervis Road, BH1 3EG Bournemouth, United Kingdom