Job summary Work as part of the Outpatients Department, providing an efficient administrative and Outpatient reception service including Early Pregnancy Unit. Booking diagnostic appointments on Soliton. Record all outpatient attendances (cashing-up) on the Cerner. Book follow-up appointments, discharge back to the GP. File documents according to Information Governance policy Communicate with patients, visitors and staff in a professional and courteous manner Communicate effectively using all available forms of communication Maintain an uncluttered and tidy reception area Maintain reception areas in a hygienic and sanitary condition including cleaning and wiping of surfaces Support the Managers and Supervisors in developing a patient focused service. Main duties of the job Complete appointment outcomes such as booking patient follow-up appointments, discharging back to the GP as indicated on the manual or electronic outcomes forms within stipulated timeframes o Analyse patient pathways vs outcomes and escalate to relevant clinical / non-clinical staff if the patient requires an earlier appointment or diagnostic in order to achieve RTT targets o Record outpatient attendances, Check in, Did Not Attends (DNAs) and cancelled on Cerner within stipulated timeframes to ensure that the Trust receives appropriate funding o Ensure all patient information is complete and up to date on the Cerner. o Identify, investigate and correct CERNER discrepancies ensuring GP and personal contact details are accurate and up to date o Follow the appropriate processes for audit forms, walk-in patients, booking of BSL interpreters and transport patients in line with Trust standards o Use your excellent written and verbal communication and interpersonal skills to interact with patients, their carers and relatives, visitors and staff o Be a calm, supportive, flexible and adaptable member of the team o Deal with all enquiries in a professional and co-operative manner o Respond politely but firmly with people behaving antisocially and report any verbal abuse About us London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond. Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people. We run major acute services at: Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK St Mark's Hospital: an internationally renowned specialist centre for bowel disease Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre. We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public. Details Date posted 16 May 2025 Pay scheme Agenda for change Band Band 3 Salary £29,176 to £30,225 a year PA Contract Permanent Working pattern Full-time Reference number 337-NP-8785KS Job locations Ealing Hospital Uxbridge Road Southall UB1 3HW Job description Job responsibilities To view the main responsibility, please see the attached the Job Description and Person Specification. Job description Job responsibilities To view the main responsibility, please see the attached the Job Description and Person Specification. Person Specification Education/ qualifications Essential NVQ Level 3 or equivalent experience English at GCSE level Desirable First aid course. Fire Marshal training course. Knowledge and experience Essential Experience of delivering excellent customer service Experience of administrative work Experience of working in a constantly changing environment without direct supervision Desirable Cerner /NHS Experience Reception experience. Person Specification Education/ qualifications Essential NVQ Level 3 or equivalent experience English at GCSE level Desirable First aid course. Fire Marshal training course. Knowledge and experience Essential Experience of delivering excellent customer service Experience of administrative work Experience of working in a constantly changing environment without direct supervision Desirable Cerner /NHS Experience Reception experience. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) . Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) . Employer details Employer name London North West University Healthcare NHS Trust Address Ealing Hospital Uxbridge Road Southall UB1 3HW Employer's website https://www.lnwh.nhs.uk (Opens in a new tab) Employer details Employer name London North West University Healthcare NHS Trust Address Ealing Hospital Uxbridge Road Southall UB1 3HW Employer's website https://www.lnwh.nhs.uk (Opens in a new tab). Location : Ealing Hospital, Uxbridge Road, UB1 3HW Southall, United Kingdom