Job summary The Information Rights Team forms an integral part of Parliamentary and Public Accountability Team (PPAT) and operates a high volume, fast paced public facing service. Our work is often in response to high profile, live issues. The team works collaboratively across UKHSA to provide a high-quality service to all of our customers in line with UKHSA's values and our key performance indicators. We are inclusive, insightful and impactful in our work. Positioned in the Communications Directorate, PPAT, provides a centralised service working directly with requesters, regulators, OGD's Ministers' offices and Parliament in the delivery of UKHSA's obligations with respect to requests received from Parliament and the public. The Information Rights Case Officer will be responsible for providing a high standard of quality and timely responses to requests made to UKHSA under the Freedom of Information Act (FOIA), the General Data Protection Regulation (GDPR) and the Environmental Information Regulations (EIRs). You will regularly engage with staff at all levels in UKHSA and will need to establish and maintain effective working relationships with staff. In ensuring that UKHSA's responses to statutory requests are timely and accurate, you will work with the organisation's scientists, clinicians and technical staff and will be able to take complex scientific and technical information and be able to adapt it for a wide range of audiences. Main duties of the job The Information Rights Case Officer is responsible for: Managing a caseload of requests made under FOI, EIR, DPA/GDPR and other statutory access schemes, ensuring responses comply with the relevant legislation. Commissioning, preparing and drafting responses to requests for information under statutory access schemes (such as FOI and DPA) and enquiries and complaints, within statutory deadlines. The Information Rights Case Officer will follow internal processes to draft responses to requests to meet statutory deadlines. Using expertise to advise UKHSA-wide colleagues and interpret complex information in order to support the production of clear, accurate, legally compliant responses to requests made under FOI, EIR, DPA/GDPR and other statutory access schemes. Ensuring responses comply with the relevant legislation and corporate policies, seeking legal and other advice as required, and obtaining clearance before they are issued. Supporting the operation of corporate assurance and management information systems, providing information as required. Developing and maintaining an up-to-date technical knowledge of FOI and DPA law and practice to be applied both when dealing with own cases and when providing technical guidance to colleagues outside the Information Rights team. Providing guidance and training to colleagues on case handling, the application of exemptions and the construction of responses to improve the quality of request handling. About us We pride ourselves as being an employer of choice, where Everyone Matters promoting equality of opportunity to actively encourage applications from everyone, including groups currently underrepresented in our workforce. UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders. To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities. We do this through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all. Please visit our careers site for more information https://gov.uk/ukhsa/careers Date posted 23 April 2025 Pay scheme Other Salary £31,997 to £43,552 a year Per annum, Pro rata Contract Permanent Working pattern Full-time, Part-time, Job share, Flexible working Reference number 919-ROG-304681-EXT Job locations Birmingham, Leeds, Liverpool and London (Canary Wharf) 10 South Colonnade London E14 5EA Job description Job responsibilities Other responsibilities include: Regularly reviewing with the team what worked well and what didnt, ensuring best practices are shared, embedding a culture of continuous improvement. Responding to requests for internal review, working in collaboration with UKHSA groups and teams to review and evaluate complex information to determine whether the FOI Act has been correctly applied, so that UKHSA maintains levels of quality and compliance, and reduces the risk of exposure to regulatory action from the ICO. Maintaining a comprehensive accurate record of figures, subject areas and complexity level of requests received by UKHSA, including a record of responses received, sent, input received from contributing teams and confirmation of approval. Assisting in the compilation of routine statistical reports from the data held on requests and contribute to the development of content for the Public Accountability section of the intranet. The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The Job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the organisation. Essential Criteria: The Information Rights Case Officer will possess a strong technical working knowledge of the various parts of an FOI lifecycle (initial request, internal review, ICO investigation); Experience of drafting responses using technical knowledge to requests made under the Freedom of Information Act and requests under associated legislation (EIR, DPA/GDPR) in a government setting and/or health related policy area; Ability to work at pace on a range of competing priorities, whilst remaining calm under pressure and demonstrating a high level of resilience; Attention to detail, strong organisational skills to ensure accurate record keeping and compliance with procedures; Excellent communication and interpersonal skills with the ability to build trust with stakeholders to achieve goals; Written communication: highly literate, able to draft clear and well-structured responses and reports, accurate use of grammar, spelling and punctuation, advanced editing skills; Ability to solve problems and escalate issues to Senior Leadership Team when necessary; Good interpersonal skills and the ability to work effectively as part of a team, co-operating with and supporting colleagues; Ability to communicate complex legal, scientific and technical information to a non-scientific audience; Ability to try different approaches, able to prioritise and deliver results and support your colleagues and team to do the same, embedding a culture of continuous improvement; Excellent IT skills Microsoft, Excel, Adobe; Equality and diversity - an understanding of and commitment to equality of opportunity and good working relationships, both in terms of day-to-day working practices, but also in relation to management systems. Selection Process Details Please note you will not be able to upload yourCV. You must complete the application form in as much detail as possible.Please do not email us your CV Stage 1: Application & Sift Success profiles This vacancy is using success profiles and will assess your behaviours and experience. You will be required to complete an application form. You will be assessed on the above listed 12 essential criteria , and this will be in the form of a: Application form (Employer/ Activity history section on the application) 1250 word Statement of Suitability. This should outline how your skills, experience, and knowledge, provide evidence of your suitability for the role, with reference to the essential criteria. The Application form and Statement of Suitability will be marked together. Longlisting: In the event ofa large number ofapplications we willlonglistinto 3 piles of: Meets all essential criteria Meets some essential criteria Meets no essential criteria In order to be shortlisted you must meet all and some of the essential criteria listed above. Shortlisting : In the event of a large number of applications we will shortlist on: Experience of drafting responses using technical knowledge to requests made under the Freedom of Information Act and requests under associated legislation (EIR, DPA/GDPR) in a government setting and/or health related policy area; If you are successful at this stage, you will progress to interview and assessment Please do not exceed 1250 words. We will not consider any words over and above this number. Feedback will not be provided at this stage. Stage 2: Interview (success profiles) You will be invited to a (single) remote interview. Behaviours will be tested at interview. The Behaviours tested during the interview stage will be: Managing a Quality Service Delivering at Pace Communicating and Influencing Working Together Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Eligibility Criteria Open to all external applicants (anyone) from outside the Civil Service (includingby definition internalapplicants). Location This role is being offered as hybrid working based at any of our Core HQs. We offer great flexible working opportunities at UKHSA and operate using a hybrid working model where business needs allow. This provides us with greater flexibility about how and where we work, to get the best from our workforce. As a hybrid worker, you will be expected to spend a minimum of 60% of your contractual working hours (approximately 3 days a week pro rata, (averaged over a month) working at one of UKHSA's core HQs (Birmingham, Leeds, Liverpool, and London) Our core HQ offices are modern and newly refurbished with excellent city centre transport link and benefit from benefit from co-location with other government departments such as the Department for Health and Social Care (DHSC). Security Clearance Level Requirement Successful candidates must pass a disclosure and barring security check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is Basic Personnel Security Standard. Job description Job responsibilities Other responsibilities include: Regularly reviewing with the team what worked well and what didnt, ensuring best practices are shared, embedding a culture of continuous improvement. Responding to requests for internal review, working in collaboration with UKHSA groups and teams to review and evaluate complex information to determine whether the FOI Act has been correctly applied, so that UKHSA maintains levels of quality and compliance, and reduces the risk of exposure to regulatory action from the ICO. Maintaining a comprehensive accurate record of figures, subject areas and complexity level of requests received by UKHSA, including a record of responses received, sent, input received from contributing teams and confirmation of approval. Assisting in the compilation of routine statistical reports from the data held on requests and contribute to the development of content for the Public Accountability section of the intranet. The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The Job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the organisation. Essential Criteria: The Information Rights Case Officer will possess a strong technical working knowledge of the various parts of an FOI lifecycle (initial request, internal review, ICO investigation); Experience of drafting responses using technical knowledge to requests made under the Freedom of Information Act and requests under associated legislation (EIR, DPA/GDPR) in a government setting and/or health related policy area; Ability to work at pace on a range of competing priorities, whilst remaining calm under pressure and demonstrating a high level of resilience; Attention to detail, strong organisational skills to ensure accurate record keeping and compliance with procedures; Excellent communication and interpersonal skills with the ability to build trust with stakeholders to achieve goals; Written communication: highly literate, able to draft clear and well-structured responses and reports, accurate use of grammar, spelling and punctuation, advanced editing skills; Ability to solve problems and escalate issues to Senior Leadership Team when necessary; Good interpersonal skills and the ability to work effectively as part of a team, co-operating with and supporting colleagues; Ability to communicate complex legal, scientific and technical information to a non-scientific audience; Ability to try different approaches, able to prioritise and deliver results and support your colleagues and team to do the same, embedding a culture of continuous improvement; Excellent IT skills Microsoft, Excel, Adobe; Equality and diversity - an understanding of and commitment to equality of opportunity and good working relationships, both in terms of day-to-day working practices, but also in relation to management systems. Selection Process Details Please note you will not be able to upload yourCV. You must complete the application form in as much detail as possible.Please do not email us your CV Stage 1: Application & Sift Success profiles This vacancy is using success profiles and will assess your behaviours and experience. You will be required to complete an application form. You will be assessed on the above listed 12 essential criteria , and this will be in the form of a: Application form (Employer/ Activity history section on the application) 1250 word Statement of Suitability. This should outline how your skills, experience, and knowledge, provide evidence of your suitability for the role, with reference to the essential criteria. The Application form and Statement of Suitability will be marked together. Longlisting: In the event ofa large number ofapplications we willlonglistinto 3 piles of: Meets all essential criteria Meets some essential criteria Meets no essential criteria In order to be shortlisted you must meet all and some of the essential criteria listed above. Shortlisting : In the event of a large number of applications we will shortlist on: Experience of drafting responses using technical knowledge to requests made under the Freedom of Information Act and requests under associated legislation (EIR, DPA/GDPR) in a government setting and/or health related policy area; If you are successful at this stage, you will progress to interview and assessment Please do not exceed 1250 words. We will not consider any words over and above this number. Feedback will not be provided at this stage. Stage 2: Interview (success profiles) You will be invited to a (single) remote interview. Behaviours will be tested at interview. The Behaviours tested during the interview stage will be: Managing a Quality Service Delivering at Pace Communicating and Influencing Working Together Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Eligibility Criteria Open to all external applicants (anyone) from outside the Civil Service (includingby definition internalapplicants). Location This role is being offered as hybrid working based at any of our Core HQs. We offer great flexible working opportunities at UKHSA and operate using a hybrid working model where business needs allow. This provides us with greater flexibility about how and where we work, to get the best from our workforce. As a hybrid worker, you will be expected to spend a minimum of 60% of your contractual working hours (approximately 3 days a week pro rata, (averaged over a month) working at one of UKHSA's core HQs (Birmingham, Leeds, Liverpool, and London) Our core HQ offices are modern and newly refurbished with excellent city centre transport link and benefit from benefit from co-location with other government departments such as the Department for Health and Social Care (DHSC). Security Clearance Level Requirement Successful candidates must pass a disclosure and barring security check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is Basic Personnel Security Standard. Person Specification Application Form and Statement of Suitability Essential Application Form and Statement of Suitability Behaviours Essential Managing a Quality Service Delivering at Pace Communicating and Influencing Working Together Person Specification Application Form and Statement of Suitability Essential Application Form and Statement of Suitability Behaviours Essential Managing a Quality Service Delivering at Pace Communicating and Influencing Working Together Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) . Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) . Employer details Employer name UK Health Security Agency Address Birmingham, Leeds, Liverpool and London (Canary Wharf) 10 South Colonnade London E14 5EA Employer's website https://www.gov.uk/government/organisations/uk-health-security-agency (Opens in a new tab) Employer details Employer name UK Health Security Agency Address Birmingham, Leeds, Liverpool and London (Canary Wharf) 10 South Colonnade London E14 5EA Employer's website https://www.gov.uk/government/organisations/uk-health-security-agency (Opens in a new tab). Location : Birmingham, Leeds, Liverpool and London (Canary Wharf), 10 South Colonnade, E14 5EA London, United Kingdom