Senior Application Support Engineer Competitive Salary & Benefits Glasgow We are Systal: a global managed network, cloud and security transformation specialist. We provide complex and strategic technology services for enterprise businesses, managing 200,000+ assets across 93 countries. These services help our customers achieve strategic technology transformation and maximise the business value, security and innovative potential of their IT infrastructure Due to expansion, we currently have a need for a Senior Application Support Engineer to join a growing Operational Trading support Team. The current Trading Support Team is expanding to meet the growing needs of our customer and this increased capacity will allow you to join a team that is providing Incident Management, Project Testing, Project Deployment and Service Improvements. What will you be doing? As a Senior member of the team, you will lead by example to the other team members and provide mentoring where required. You will also be responsible for developing and delivery Service Improvements across the team identifying areas that can be enhanced and improved. This will include: Provide end-to-end application support for a large set of Business Users across a suite of Web and Client based applications Monitor Production environments for issues and process failures. Respond to and resolve issues and Incidents raised by Business Users Escalate and communicate issues to Business Users and Service Delivery where necessary to restore services quickly and within documented SLAs Who are we looking for? Experience in Troubleshooting and resolving User Incidents across Information Technology Services Experience in assessing, designing and implementing Service Improvements to Users Experience Mentoring junior Application Support Team Engineers Exposure to the following Technologies: Tibco Middleware (Business Works), ETRM (Energy Trading Risk Management) Software, PI Historian, .Net, Why come and work with us at Systal? Competitive salary and benefits package. Unrivalled training and development, ensuring you stay at the top of your field. We want you to be the best in your chosen field and continuously support training. Fantastic working environment – our state-of-the-art offices and established remote teams create a positive environment to work in both in person and virtually. Systal’s core is its people. Our culture and success is founded upon having the best performing people in a high performing culture to deliver the best-in-class customer experience. Our mission is to be the world’s most trusted technology services partner – inspiring, empowering and enabling the innovation and transformation of today and tomorrow. And we want you to join us!. Location : Glasgow, Scotland, United Kingdom