We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity. Position: Unit Manager Company: Office of Public Guardian (OPG) Location: OPG Birmingham and Nottingham (Regular travel to Birmingham VSH and may include occasional travel to Nottingham EH) – Hybrid Grade/Salary: HEO Contract Type: Permanent Overview The Office of the Public Guardian (OPG) protects people in England and Wales who may not have the mental capacity to make certain decisions for themselves, such as about their health and finance. We are an Executive Agency of the Ministry of Justice (MoJ), set up in 2007 following the introduction of the Mental Capacity Act of 2005. OPG is responsible for registering lasting powers of attorney (LPA) and enduring powers of attorney (EPA) and supervising deputies who are appointed by the Court of Protection. Power of Attorney Services (POAS) processes incoming power of attorney applications on behalf of the Public Guardian, within agreed targets and performance indicators. POAS comes under the Operations directorate of the Office of the Public Guardian (OPG.) OPG is a fantastic place to work offering a range of development opportunities. The OPG has signed up to the ‘Time to Change’ pledge which supports mental health in the workplace, as well as recently receiving a health and wellbeing charter accreditation as we are committed to developing a supportive and inclusive environment that reflects the diverse community we serve. OPG is currently going through an extensive period of organisational change. This will be delivered by our transformation programme – “OPG 2025”. The ambitious plan is about changing the way we provide services. It will help us meet the growing needs of our users, partners and our stakeholders. It will make sure our users experience a better level of support. Overall, it will help us to respond to the changing needs of society. This is so we can better support adults at risk and create high-quality services that are accessible and affordable. OPG is aiming to have a Digital Power of Attorney in place that meets our customer and stakeholder needs. We aim to have a multiskilled, flexible workforce, working within office/home based locations to meet civil service environment. Our Birmingham office is located centrally within walking distance to Birmingham New Street and Snow Hill train stations as well as the Mailbox and Broad Street. Job Description, Duties and Responsibilities – You will support and contribute to the aims, objectives and performance of the Office of the Public Guardian to ensure delivery targets, as set out in the Business Plan, are met. You will have the ability to adapt to differing business needs quickly, monitoring progress against targets and measures; proactively addressing resource and delivery pressures, taking a proportionate approach to risk, problem solving, adherence and assurance. You will plan and forecast resources in order to deliver operational objectives with the proper and efficient use of resources. You will be responsible for accurate and quality processing in order to reduce re-work and to ensure a high level of customer service. You’ll oversee feedback from complaints and lessons learnt for your business area, as well as reviewing processes and making recommendations for improvement with the customer experience at the heart of everything we do. You will organise and participate in team meetings, developing close working relationships across operations and the wider organisation. You will act as a role model, demonstrating behaviours within the MOJ Leadership statement and the organisation’s values. You will be clear, honest and transparent in your communication and management, making decisions that involve the relevant people at the right time, involving frontline staff in decision making where able. You will be responsible for and be open and comfortable with leading and engaging your team through periods of change, particularly ‘OPG 2025’. You will deliver change and communication through being a positive, visible, approachable leader, inspiring trust by tackling difficult issues, obtaining feedback and creating a culture of inclusion and innovation. You will proactively develop and manage talent by promoting a learning environment to maximise team and individual performance and development e.g. taking responsibility in supporting staff through the appropriate training. You’ll take responsibility for your own learning and development with the support and guidance of your line manager. You will positively promote and implement diversity, inclusion and equality of opportunity in all areas of work supporting initiatives within the organisation. You’ll have a strong knowledge of HR policy where you will identify poor performance, attendance and conduct issues adopting a coaching style, for resolution, acting as appropriate in accordance with MOJ policy, whilst also recognising positive performance using reward and recognition schemes. You’ll contribute to the development of smarter working across the department, reviewing more efficient, flexible and convenient ways of working, exploiting digital channels where possible. You’ll take reasonable care for the health and safety of others and abide by relevant Health and Safety Procedures and policy. You may be asked to undertake ad hoc projects as agreed with the Operational Delivery Manager which are commensurate with the skill set of this post.