Job summaryThe purpose of this job is to primarily provide the Locality District Nursing team with high quality administrative support, ensuring all communication, documentation and information relating to the function of the team will be collected and disseminated appropriately. You will be primarily supporting the District Nursing team to deliver a proactive service to support patients on their caseload.Main duties of the jobTo provide a comprehensive administrative service for the District Nurses.To support Locality District Nurses in the delivery of their service, this includes, answering calls, updating EMIS with relevant information, uploading referrals onto EMIS and forwarding referrals as directed by the District NursesProvide an administrative and note taking service for team meetings within the department as required.To manage and support the District Nurses with workflow, caseloads and preparing notes for storage.To manage all referrals into the teams proactively and in a timely manner, uploading to EMIS and alerting urgent referrals to the appropriate nurse as necessary.To comment on and be involved in the development of department administrative policies or working practices as required.Maintain good working relationships with all areas in order to improve the effectiveness and efficiency of service to patients communicating with colleagues at all levels.To communicate effectively as a member of a multi-disciplinary team.About usWye Valley NHS Trust is a member of an NHS Foundation Group with South Warwickshire NHS FT , the George Eliot Hospital NHS Trust and Worcestershire Acute Hospitals NHS Trust.Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye.We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care we'd want for our family and friends.More than 3,500 people work for the Trust - they tell us it's a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire.We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential.Russell Hardy, Trust Chairman: "The strength of the Trust is its amazing staff; a great place to work, a great place to develop your career and a great place to reach your potential."Our values -Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time...all the time.Job descriptionJob responsibilitiesTo view role requirements and role responsibilities in full, please view supporting documents linked to this vacancy.Person SpecificationEducation & QualificationsEssentialNVQ Level 3 in Business Administration or equivalent relevant level qualificationRSA stage 2/3 or equivalent typing/word processingGCSE English and Mathematics or equivalentSkills, Knowledge & AbilitiesEssentialAbility to effectively communicate both verbally and in writing to a wide range of peopleAbility to organise, prioritise and manage workload without supervisionAbility to meet tight deadlinesComputer skillsExcellent attention to detailExcellent telephone mannerExperienceEssentialPrevious administrative or secretarial experienceExperience of health IT systems e.g. EPRWorking under pressureDesirablePrevious NHS/healthcare experienceDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer detailsEmployer nameWye Valley NHS TrustAddressVaughan BuildingRuckhall LaneHerefordHR2 9RPEmployer's websitehttps://www.wyevalley.nhs.uk/ (Opens in a new tab)