- Suffolk County Council - 108 Queen's Road, Felixstowe, Suffolk IP11 7PG / Hybrid - £23,114 per annum (pro rata if part time) - 37 hours per week, Flexible working options available - Permanent As a modern, flexible and effective organisation, we’re driven to make a positive difference to the environment, the communities we serve and the careers of our people. Join us as Administrative Assistant, working within Children and Young Peoples Services (CYP), in our North and East Ipswich and Coastal Business Support Team. Your role and responsibilities Our business support team provides administrative support to the Practitioners and Managers supporting children and families across our locality area. You will: - have a varied workload enabling you to use a variety of communication, administrative and financial skills and experience - have the full support of your team members both within the local and wider team together with opportunities to continue to learn and develop your skills - be dealing with incoming and outgoing letters, emails and telephone calls with the families of the Children and Young People we support - process requests for goods and services making arrangements for payment with suppliers ensuring accurate records of transactions are maintained - at times, be required to minute meetings and deal with requests for information and data - be required to update case recording systems on a regular basis ensuring information is accurate and recorded in a timely fashion. There may be on occasion a requirement to work from the other offices in our locality from time to time to cover staff absences or for induction and training purposes. You will need: - excellent IT skills, in particular for Microsoft packages (e.g. Word, Excel, Outlook, Teams etc.) with the ability and willingness to learn new systems - strong interpersonal and communication skills and a good understanding of how to deliver a positive customer service experience - a willingness to work flexibly as part of a team - excellent attention to detail and accuracy as well as an understanding of confidentiality and data protection requirements in the workplace. You can view a full list of requirements in the Job and Person Profile (docx). If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application. The team Our aim is to provide a high standard of administrative support to our Social Workers and Practitioners, to enable them to carry out their roles as effectively and efficiently as possible. Our team has a culture of being friendly, supportive and encouraging. Our expectations of standards are high, but you will always have staff around you to share skills and experience with and help you to continually develop. Empowering Everyone We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report (suffolk.gov.uk). For more information Please contact Claire Drake, Business Support Manager, or Holly Brame, Business Support Assistant Manager, for a casual conversation. You can reach Claire by calling 01473 263441 or alternatively contact Holly by calling 01394 605063 or by emailing claire.drake@suffolk.gov.uk or holly.brame@suffolk.gov.uk. To apply please ensure - you read the Job and Person Profile (docx), before applying for this job opportunity. - complete the Supporting Statement template (docx) - complete the online application and upload your statement. Your statement needs to indicate how you meet the criteria in the ‘Person Profile’ section of the Job and Person Profile. Your statement should: - be no more than 2 sides of A4 in Arial font size 11 - use the template provided (other formats will not be accepted) - be uploaded on your online application, as without this, your interest will not be progressed. Closing date: 11.30pm, 7 May 2024. This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Hybrid As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We’re driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities. In return, you’ll enjoy: up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days membership of a competitive Local Government Pension Scheme (LGPS) travel, lifestyle, health and wellbeing benefits performance-related annual pay progression, in addition to an annual cost-of-living pay increase training and encouragement to expand your knowledge a variety of career development opportunities across our organisation diverse and active staff networks flexible working options, with the right to request flexible working from your first day plus more! If you would like to know more about our benefits, values and equality commitments please visit our Working for Suffolk County Council pages (www.Suffolk.gov.uk/careers).