Job summaryWe are looking for an experienced Administration Officer to work with our team in providing comprehensive and confidential administrative support to the Gloucestershire Diabetic Eye Screening Programme.The post holder will liaise with patients and healthcare professionals to ensure that the best possible care is offered. They will need excellent communication skills and be able to work well as part of a busy team, remaining calm under pressure.Main duties of the jobThe post holder will be required to assist with maintaining electronic records of diabetic patients within Gloucestershire and ensure that patients are invited for screening in a timely manner.They will need good telephone experience and keyboard skills to book and rearrange appointments and have excellent attention to detail. The post holder will need to be flexible to meet with competing demands on their time within this busy office.They will also be required to work within the reception area and be confident as the first point of contact for patients attending appointmentsAbout usGloucestershire Hospitals NHS Foundation Trust is the largest employer in the county and with over 8,000 staff, we are one of the largest NHS trusts in the UK. We offer a generous annual leave allowance, excellent bank rates, access to the excellent NHS Pension Scheme, discounts for local shops, restaurants and services, access to our health and well-being hub, access to our two on-site nurseries, flexible working options, discounted public transport, reward and recognition schemes, exercise and activity classes and membership to our popular hospital choir.Gloucestershire Diabetic Eye Screening Programme has the purpose of ensuring the early detection of sight-threatening diabetic retinopathy and the reduction of blindness. We are an award-winning team with an excellent professional reputation.The department is closely linked with Research, Ophthalmology and Medical Photography to form a diverse and enthusiastic team.Job descriptionJob responsibilitiesAnswering telephone enquiries from patients and other health care professionalsGenerating and mailing patient invitation and appointment letters and booking appointments.Printing and sending patients grading reports to patients, GPs and hospital Consultants.Maintaining accurate and up-to-date records on patient registration software.Undertaking general office duties to assist in the efficient running of the department.Providing assistance and cover during absence of other administrative team members, including receptionist, to ensure service provision is ongoing.Person SpecificationQualificationsEssentialGCSE level A-C or equivalent in EnglishExperienceEssentialPrevious experience of working in a screening environment or similar.Competence with TrakcareExperience in using Optomize Screening Software.Knowledge / SkillsEssentialIT skills (Word, Excel & Outlook)DesirableRSA II or equivalent in Word Processing or at least one years relevant administrative experienceAbility to communicate effectively both in writing and verballyAbility to work independently, on own initiative and as part of a teamWillingness to undertake further training / qualificationsDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer detailsEmployer nameGloucestershire Hospitals NHS Foundation TrustAddressGloucestershire Royal HospitalGreat Western RoadGloucesterGL1 3NNEmployer's websitehttps://www.gloshospitals.nhs.uk/ (Opens in a new tab)