Job summaryThe post holder for this role is required to act as a point of contact for patients/carers, providing information on systems and processes within the hospital, including appointment and admission related information, to satisfactorily resolve queries. This includes establishing communication networks within the team and with other appropriate health care professionals. Provide support to the clinicians and members of the multi-disciplinary team to assist in the smooth, efficient, and effective running of the service.Main duties of the jobDay to day management of medical and support secretaries including: annual leave management, initial stages of grievance and discipline; reviewing work performance and progress; absence management; appraisals; recruitment; ensuring that appropriate training is delivered to medical and support secretaries; co-ordinate the distribution and prioritisation of work amongst the support secretaries and when team members are on leave; in line with standard operating procedures, update the Patient Tracking List (PTL) and support maintenance of waiting lists . Write standard operating procedures and implement secretarial and administrative policies within the department/division; follow all relevant Trust policies and adhere to department guidelines/standard operating procedures at all times; communicate considerately and politely with patients/carers and staff in the exchange of verbal and written information. Communicate with external Trusts and other departments within the Trust. Deal with telephone and face-to-face enquiries efficiently and with understanding, taking action as appropriate.About usAt DCHFT, we pride ourselves on the care we provide for our patients, and on the culture, we are creating for our staff. We work hard to create a fair, inclusive environment for our staffOur Mission is to provide outstanding care for people in ways which matter to them, and our vision is Dorset County Hospital, working with our health and social care partners, will be at the heart of improving the well-being of our communities.We are a Trust that celebrates diversity, and we are committed to creating an inclusive environment for all employees. We welcome applications from people in all under-represented groups.Job descriptionJob responsibilitiesOur DCHFT Job Description and Person Specification (attached) tells you all about this role, what to expect and what is needed to succeed. When completing your application please make sure to tell us how your experience and skills fit the person specification.Please contact us at Recruitment@dchft.nhs.uk if you are unable to view or download the attachment.For all our roles, we are looking for staff who hold our Trust Values of Integrity, Respect Teamwork and Excellence, and who are passionate about providing the best patient care. To read more about our Trust and our Values search Dorset County Hospital online.Person SpecificationEDUCATION, QUALIFICATIONS & TRAININGEssentialoEducated to GCSE level or equivalent, including English at Grade C or aboveoRSA stage II in word processing or equivalentoNVQ 3 in Business Administration or equivalentKNOWLEDGE & EXPERIENCEEssentialoExperience of working with computer systems, to include Microsoft Office, in a working/academic environmentoAn understanding of the meaning of confidentiality and the requirement for this to be maintainedoExperience of working with staff at all levelsoAt least one year's experience in a clerical or secretarial role within the last 3 yearsoExperience of setting up and maintaining systemsSKILLS & ABILITIESEssentialoExperience of setting up and maintaining systemsoEvidence of ability to respond quickly to changing priorities, organising and prioritising own and team workload to meet deadlinesoEvidence of ability to work on own initiative but also as part of a teamoEvidence of secretarial skills including advanced keyboard skillsoTo be able to demonstrate integrity and professionalism when dealing with difficult situationsDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer detailsEmployer nameDorset County Hospital NHS Foundation TrustAddressDorset County HospitalWilliams AvenueDorchesterDT1 2JYEmployer's websitehttps://www.dchft.nhs.uk/working-for-us/ (Opens in a new tab)