- Suffolk County Council – West Suffolk House, Bury St Edmunds, IP33 3YU - Hybrid - £23,114 per annum (pro rata if part time) - 37 hours per week - Flexible working options available - Permanent Would you like to use your administration skills to help make a positive difference to vulnerable children and families in West Suffolk? We have a fantastic opportunity for you to join our Business Support Team in Children and Young People's Services, providing administrative support to front-line social work teams. As an Administrator, in this varied, challenging and rewarding role we’ll encourage your development from the start and help you to play to your strengths. We will give you full training in the systems and processes required to be successful in this role. This role could allow you to diversify your skills and build an influential and impactful career. With a variety of career paths and learning opportunities to explore, if you’re motivated and passionate there’s no limit to how far your ambition could take you. Your role and responsibilities - working as part of a team to provide a range of administrative support services to front-line staff that work with vulnerable children and families - act as a first point of contact on the telephone for members of the public and professionals getting in touch with the teams you support - update and upload information to our case management database - arrange meetings between staff, other professionals, and families - place orders with suppliers to support the work of the teams. You will need - previous experience in an administration role is desirable but we welcome applications from candidates that can show evidence of how they meet the criteria in other aspects of their life - ability to work under pressure, prioritise, and meet deadlines is essential - to be able to work as part of a team and share responsibility for completing tasks. You can view a full list of requirements in the Job and Person Profile (docx). If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application. The team Children’s social care and family support teams have a positive impact on the most vulnerable children and families in Suffolk. Our Business Support Team works closely with them, to help them to achieve their goals. Empowering Everyone We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report. For more information Please contact Thea Peck, Rachel Greening or Gemma Brockwell for a casual conversation. You can reach them by calling (01284) 758777 or emailing CYPBSAMWest@suffolk.gov.uk How to apply Step 1 - Read the Job and Person Profile (JPP) (docx). Step 2 - Click ‘Apply Now’ to start your online application. Step 3 - Upload a supporting statement answering the following questions below (no more than 400 words per question). You should use the Supporting Statement template. 1. Give us an example of when you have made a positive difference to your organisation by going above and beyond your formal job duties. What motivated you? 2. Give us an example of a time when you followed organisational policies or procedures even when you had a different idea or could have taken a shortcut. Why was it important to follow protocol? 3. Tell me about a time when you used your communication and customer service skills to resolve an issue raised by an angry or upset customer. How did you turn the experience into a positive one? 4. Share an example of when you had to demonstrate discretion and handle confidential documents or information appropriately. What protocols did you follow and what was the outcome? Step 4 - Upload a CV (without name and personal details). Please note: Without a supporting statement and CV, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format. If you would like an adjustment to this process due to a disability, please contact us at 03456 014412 or recruitment@suffolk.gov.uk Closing date: 11.30pm, 7 May 2024 Interview date: 15 May 2024 This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Hybrid As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We’re driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities. In return, you’ll enjoy: up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days membership of a competitive Local Government Pension Scheme (LGPS) travel, lifestyle, health and wellbeing benefits performance-related annual pay progression, in addition to an annual cost-of-living pay increase training and encouragement to expand your knowledge a variety of career development opportunities across our organisation diverse and active staff networks flexible working options, with the right to request flexible working from your first day plus more! If you would like to know more about our benefits, values and equality commitments please visit our Working for Suffolk County Council pages (www.Suffolk.gov.uk/careers).