Job summaryDue to the development and expansion of our services we wish to recruit enthusiastic and motivated individuals to join our Referral and Booking Management Centre, base located in Bensham Hospital, Gateshead with sites at Metrocentre, Gateshead.As an Appointments Administrator, you will provide a high quality, patient focused, appointment booking service, within Gateshead Health NHS Foundation Trust, supporting trust wide initiatives to ensure continued progression towards improving services to patients.You will be responsible for utilising available outpatient and radiology capacity in a systematic way considering clinical priority length of waiting time to ensure patients appointments are allocated according to clinical need and equitable waiting times as directed by local and national guidance.Please note the Trust is not able to offer Skilled Worker Sponsorship for this role as it does not meet the UKVI threshold requirements. You are requested to consider this when making your application. Please visit Gov.UK for further information.Main duties of the jobTo provide an efficient and effective appointment booking service for outpatient and radiology appointments by means of modern booking systems, ie, E-Referral Service, Pas systems etc whilst being customer focused.The successful candidate will have:A good level of education.Excellent communication, interpersonal skills dealing with sensitive issues.Excellent organisational and time management skills with ability to prioritise workloads.Excellent customer service and telephone skills.Ability to work effectively without direct supervision and as part of a team.A flexible approach to working arrangements. To be able meet service need developments with an ability to work weekends and up to 8.00pm 7 days a week on a rotational basis.Experience of working in a busy, fast paced office environmentAbout usBased in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre, Community Diagnostic Centre Metrocentre and Bensham Hospital, all within Gateshead.Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.Our values should be the 'golden thread' which runs through everything we do - they are the core of who we are. Our five values can easily be remembered by the simple acronymICORE; Innovation, Care, Openness, Respect, Engagement.We have a number of staff networks including the BAME network, D-Ability network, LGBTQ+ Network and the Women's Network, to challenge us and help us to constantly improve. Our armed forces network is one of our emerging networks.The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our 'Balance' programme balancegateshead.com to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us.Job descriptionJob responsibilitiesTo actively monitor available Outpatient and radiology appointments on an ongoing basis and provide information and data to Line Managers, Clinicians, Operational Lead and the Data and Information Department to reflect accurate waiting timesTo utilise available Outpatient and Radiology slots in a systematic way considering clinical priority and length of waiting time to ensure patients appointments are allocated according to clinic need and equitable waiting timesTo manage own workload by prioritising tasks accordingly in order to meet waiting list targets and deadlines, ie, ensure appointments are booked in order of priority dependent upon need to meet service waits, adhoc waiting lists clinics to meet targets and routine waiting list targetsPerson SpecificationQualifications and ExperienceEssentialoGood level of education 3 GCSE's grade A-C or equivalent NVQ or working towards or significant relevant experience in an administrative settingoExperience of using a computer to input and retrieve informationoExcellent communication skills, verbal and writtenDesirableoPatient Administration System (PAS) experienceoExperience of working with the publicoExperience of booking and appointment systemsoUnderstanding of confidentiality in an NHS environmentQualifications and experienceEssentialoGood level of education and significant relevant experience in an administrative settingExperience of using a computer to input and retrieve informationExcellent communication skills both written and verbalDesirablePatient Administration System (PAS) experienceExperience of working with the publicExperience of appointment booking systemsAn understanding of confidentiality and NHS policiesDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).Employer detailsEmployer nameGateshead Health NHS Foundation TrustAddressBensham HospitalSaltwell RoadGatesheadNE8 4YLEmployer's websitehttps://www.qegateshead.nhs.uk (Opens in a new tab)