Job summaryThe post holder will be a member of the children's therapy administration team to ensure an efficient service is provided for paediatric patients and their carers attending clinics.Main duties of the jobThe post holder will work closely with the team to ensure the delivery of a high quality service. They will require the utilisation of good secretarial, clerical, communication and interpersonal skills.A polite and helpful first point of contact for patients, staff, and visitors to the Children's Therapy Department at Dorset County Hospital. To make patient appointments. To deal with enquires from patients, staff and visitors including by telephone, email, and face to face. The accurate sending and receiving of electronic data using hospital systems such as PAS, DPR and SystmOne.About usThe Children's Therapy department is an integrated paediatric physiotherapy and occupational therapy team and provides a service in a range of settings including the children's centre, health clinics, special and mainstream school, opportunity groups, play groups and in the child's own home. In-patients are also seen on Kingfisher ward, Special Care Baby Unit and the Maternity Unit.Job descriptionJob responsibilitiesOur DCHFT Job Description and Person Specification (attached) tells you all about this role, what to expect and what is needed to succeed. When completing your application please make sure to tell us how your experience and skills fit the person specification.Please contact us at Recruitment@dchft.nhs.uk if you are unable to view or download the attachment.For all our roles, we are looking for staff who hold our Trust Values of Integrity, Respect Teamwork and Excellence, and who are passionate about providing the best patient care. To read more about our Trust and our Values search Dorset County Hospital online.Person SpecificationEDUCATION, QUALIFICATIONS & TRAININGEssentialEducated to GCSE level or equivalent, including English at Grade C or above.DesirableECDL or equivalent.KNOWLEDGE & EXPERIENCEEssentialExperience of working with computer systems, to include Microsoft Office, in a working/academic environment.DesirableExperience of working in a health care setting.SKILLS & ABILITIESEssentialEvidence of secretarial skills.Evidence of effective communication skills both written and oral.Evidence of ability to work with minimal supervision.Evidence of flexibility and ability to adapt to different areas of work.An understanding of the meaning of confidentiality and the requirement for this to be maintained.DesirableEvidence of ability to respond quickly to changing priorities organising and prioritising own workload to meet deadlines.Evidence of ability to exercise judgment when dealing with patient queries and to analyse and resolve patient problems.Ability to build and maintain good working relationships within a team.Understanding of medial terms.Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer detailsEmployer nameDorset County Hospital NHS Foundation TrustAddressChildren's CentreDamers RoadDorchesterDT1 2LBEmployer's websitehttps://www.dchft.nhs.uk/working-for-us/ (Opens in a new tab)