Job summaryThe post holder will be the point of contact for all administrative issues relating to patients' pathway of care. The post holder will work as part of a multi-disciplinary team and will provide support to their wider team in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focussed and knowledgeable point of contact. To provide a consistent approach across the Trust, using Standard Operating Procedures (SOPs) to ensure that functions of the role are carried out correctly within given timescales.Main duties of the jobProcess and log all referrals, including paper and ERS, in line with TrustAccess Policy and specialty SOP.18 WK RTT Pathway tracking to manage all outpatient and elective patient journeys including booking appointments and Theaters. ensuring clinic outcomes are recorded accurately.Use Trust IT systems and speciality databases to ensure relevant and accurate information is recorded.Demonstrate high levels of customer care and be an ambassador for customer care within the TrustAbout usTrust Culture and ValuesThe Trust has defined its culture as one that is patient centred which puts safety first and where all staff take responsibility, are valued and value each other. To support this our five values are that we are all:-Caring - we design and deliver care around each individual patient's needs and wantsSafe - we make the safety of patients and staff our prime concern (safety comes first)Responsible - all staff take responsibility for the hospital, its services and reputationInspiring - Inspiring people to be the best they can be, Encouraging ideas and learning from what works and what doesn't work and embracing innovation to shape future services.And that we:Value each other - we all value each other's contribution.Our training, policies, procedures, and practices are all intended to support behaviors in line with our values and all staff are expected to uphold these by 'Living Our Values Everyday'Job descriptionJob responsibilities**Please see the attached supporting job description and person specification document, which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification**Person SpecificationApplication form & InterviewEssentialComputer LiterateGood attention to detail Ability to initiate & coordinate change to own working practicesDesirableKnowledge of healthcare administrative systems and processesPatient Care/ Customer Service experienceApplication form and interviewEssentialGCSE or equivalentDesirablePrevious NHS experienceDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer detailsEmployer nameKingston Hospital NHS Foundation TrustAddressKingston HospitalGalsworthy Rd, KT2 7QBKingston upon ThameKT2 7QBEmployer's websitehttps://kingstonhospital.nhs.uk/work-for-us/ (Opens in a new tab)