Job summaryA opportunity has arisen in the Clinical Support Services Division for an Assistant Service Manager role to support the Pre-Analytical/Phlebotomy service within Pathology.Our on-the-the-job training will help you to develop leadership and management skills and learn to manage high-volume services.You will work directly with the General Manager, Clinical Leads, and the Service Manager to help ensure day-to-day service running, working in partnerships with support services to deliver the best possible outcomes to our patients.Main duties of the jobThe assistant service manager will work closely with the General manager for Pathology to provide a highly effective and efficient service delivery for the division. The post holder will have an operational lead role for all administrative functions with additional responsibilities, working under the direction of the service manager. They will be a member of the Pathology Service Leads TeamThe post holder will have a key role in delivering the operational plan and supporting the divisional strategy. The post holder will work closely with other divisions and corporate departments, e.g. procurement, finance, workforce and organisational development to improve the quality and effectiveness of all services provided. The post holder will provide effective service management in respect of business planning, finance, human resources, health and safety and general operational issues.Support the development of service line reporting and service line management across the divisionAbout usOur OrganisationThe Princess Alexandra Hospital NHS Trust (PAHT) provides a full range of general acute, outpatient and diagnostic services at The Princess Alexandra Hospital in Harlow, the Herts and Essex Hospital in Bishop's Stortford, and St Margaret's Hospital in Epping.We employ 3,500 staff and serve a local population of around 350,000 people living in west Essex and east Hertfordshire, centred on the M11 corridor and the towns of Harlow, Bishop's Stortford and Epping. Our extended catchment area incorporates a population of up to 500,000 and includes the areas of Hoddesdon, Cheshunt and Broxbourne in Hertfordshire.Our ValuesThe Princess Alexandra Promise to our patients as identified by our 3 values which will contribute to improving our patient experiences:Patient at heart - Always holding the patient and their wellbeing at the centre of our thoughts and effortsEveryday excellence - Sharing and celebrating our successes, being honest when we get it wrong, giving us the ability to learn from bothCreative collaboration - Knowing strength comes from diversity, we combine our experiences, skills and talents, working together to find new and better ways to careThe Trust believes in investing in all our staff and rewarding high standards of care whilst building for excellence and in return we expect our staff to uphold the Trust values to the highest level.Job descriptionJob responsibilitiesPlease see the attached job description and person specification, available to download at any time.Person SpecificationExperienceEssentialNHS management experienceEvidence of involvement in strategic management planning and achievements in management situations.Responsibility for performance management, demand and capacity, and meeting challenging targets including significant experience of waiting list managementPrevious Financial Management experience (including budget management, delivery of Cost Improvements Plans etc).Evidence of involvement in project work involvements in the development of policies and procedures.Evidence of leading the implementation of a change issue.Knowledge & SkillsEssentialVerbal and written communication skillsExcellent organisational skillsCompetent in the use of I.M & T tools and techniquesLeadership and influencing skillsAbility for excellent team working with a variety of professionalsQualificationsEssentialDegree related to management or healthcare or equivalent experienceEvidence of Management development through continuous Professional Development, and / or formal management courses.Personal attributesEssentialAbility to implement change and work under pressure.Ability to motivate and involve others in change processes.DesirableExperience using service improvement methodologies.Flexible and ability to meet deadlines to meet the needs of the service.Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer detailsEmployer nameThe Princess Alexandra Hospital NHS TrustAddressThe Princess Alexandra Hospital NHS TrustHamstel RoadHarlowCM20 1QXEmployer's websitehttps://www.pah.nhs.uk (Opens in a new tab)