Job summaryAn exciting opportunity has arisen for an enthusiastic, organised and motivated individual who would use their knowledge, skills and expertise to facilitate flow in the QE Emergency Department.This role requires an individual who is IT literate.The role focuses on minimising delays to patients in the department. The successful candidate will be an active member of the multi-disciplinary team. They will be working alongside clinical colleagues to support patient flow and discharge.Candidates will need to be able to demonstrate a passion for Emergency Medicine and be able to demonstrate awareness of the challenges the speciality faces. They must be willing to deal with complex and sometimes difficult situations and competing demands.Main duties of the jobThe Flow Co-ordinator will play a prominent role in ensuring the delivery of flow within the Emergency Department at the Queen Elizabeth Hospital. This will be achieved through developing excellent internal communication pathways, the utilisation of the internal escalation process and ensuring the multi-disciplinary team adhere to the Department's internal professional standards.The post holder will ensure the timely flow of patients through the department to help identify available capacity and place patients appropriately, working within agreed procedures and protocols.About usWe are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.Our commitment to our staff is to create the best place for them to work, and we are dedicated to:Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.University Hospitals Birmingham is a Smoke-Free premises hospital.Job descriptionJob responsibilities*Please Note : For a detailed job description for this vacancy, please see attached Job Description*Person SpecificationQualificationsEssentialEducated to A-level, or NVQ Level 4 in Business Administration/Customer Care/ HNC in Business or acquired relevant equivalent experience (E)ExperienceEssentialExperience of using full range of IT systems and patient data systems (E)Experience of using Microsoft Office, including Word and Excel (E)Experience of working in a multi-disciplinary team (E)Customer Care experience (E)DesirableExperience of working in the NHS (D)Experience of working in a busy environment(D)Experience of working in a healthcare settingAdditional CriteriaEssentialAbility to work for long periods on computer (E)Ability to always maintain a professional approach (E)Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer detailsEmployer nameUniversity Hospitals Birmingham NHS Foundation TrustAddressQueen Elizabeth HospitalMindelsohn WayBirminghamWest MidlandsB15 2THEmployer's websitehttps://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)