Job summaryIf you are a motivated individual, who wishes to be part of a team that supports The Rotherham NHS Foundation Trust in the day-to-day delivery of excellent patient care, you may wish to apply for the post of Booking Clerk. The post will be located in the Contact Centre at Woodside. The post holders main duties will be to responsible for the provision of an efficient and comprehensive referral management and outpatient booking service to patients, ensuring a high level of customer care and maintaining confidentiality at all times. For further information and informal discussion please contact Contact Centre Operational support Manager -Michelle Easton Ext: 7332 .Main duties of the jobUse of PC Provide an accurate, efficient and quality booking service for TRFT Consultants and Specialities with regard to the processing of appointment referrals in accordance with Trust and Government targets and current practices and proceduresProcessing referrals onto the Patient Administration System (Meditech/Systm1) with specific attention to the data items required for commissioning purposes and data qualityRespond to all enquiries and contact with members of the public and staff of all disciplines with tact, sensitivity and confidentiality at all timesDeal with general enquiries and providing information such as figures and waiting time information.Participate in the modernisation of systems and implement new ways of working, adhering to and changing systems in accordance with new and existing Government and Trust targets, policies and proceduresRegular review of own systems and working practice and put forward proposals for changes to working practice and proceduresAttend departmental communication meetings to discuss departmental issues putting forward issues and suggest possible solutions, implement and monitor the effectiveness of existing and new working practices and proceduresMaintain the confidentiality of any information obtained regarding patients and be aware of the Data Protection Act, Caldicott and Freedom of Information policies. has context menuAbout usThe Rotherham NHS Foundation Trust (TRFT) is a combined acute and community Trust serving our local population of around 270,000 people. Our vision is to always act the right way and be proud to provide exceptional healthcare to the communities of Rotherham.As a Trust we are on a journey to excellence and our people and culture are at the heart of everything we do for patients. In the latest NHS Staff Survey, we are the second most improved Trust in England for would you recommend the Trust as a place to work?, and were one of the most improved for staff engagement overall.But dont just take our word for it each year hundreds of colleagues receive nominations for our Excellence and Proud awards, showcasing our brilliant people and recognising their achievements. Our people make a difference to the lives of patients every day and we are proud of the improvements we are making.All of our 5,100 colleagues are key to our improvement journey, and we are continuing to improve our services by upholding the Trusts values of Ambitious, Caring and Together. If you are passionate about making a difference, then please apply to join us on our journey to excellence.Job descriptionJob responsibilitiesPlease see the attached Job Description and Person Specification for full details of the role and responsibilitiesPerson SpecificationQualificationsEssentialGood standard of education including English and MathematicsNVQ Level 1 in Customer service or Administration or equivalent knowledge and experienceAccurate keyboard skills to RSA 1 Word Processing or equivalentDesirableCustomer Service /administration NVQ level 2ExperienceEssentialExperience in operating in a role that requires problem solving and prioritising skills.Experience in working as part of a teamIT literateDemonstrates an awareness of health and safety issues.Previous reception, clerical and customer care experienceDesirableNHS experienceUse of Microsoft word and database administrationknowledgeDesirableKnowledge of patient administration systemDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer detailsEmployer nameThe Rotherham NHS Foundation TrustAddressWoodside BuildingMoorgate RoadRotherhamS60 2TYEmployer's websitehttps://www.therotherhamft.nhs.uk/ (Opens in a new tab)