Job summaryCome and Join Leicestershire Partnership NHS Trust, where we offer a wide variety of challenging and rewarding roles within a supportive, innovative and dynamic work environment!We have a great opportunity for an Administrator to join our team in the Specialist Psychological Therapy Services, supporting people with mental health difficulties across Leicester, Leicestershire and Rutland.As a Business Assistant you will be responsible for providing a comprehensive administration service and supporting the team. We are looking for people with great administration experience and strong communication skills with the ability to work on their own and in a team. You will need to be highly organised with good planning skills and highly skilled in Microsoft Office.The health and wellbeing of our team members is very important to us and we offer a robust induction period, as well as regular supervision and support. You will have opportunities to progress your career with a structured learning journey that will enable you to achieve your long-term goals and work to your strengths.We also offer:A generous pension contribution and holiday allowance starting at 27 daysFree onsite parkingAccess to a wide range of additional benefits (attached) such as discounted shopping, recognition schemes and various other packagesInterviews to be held 5th July 2024For an informal chat, please contact Jinny Kaur, Administration Manager on 07825 928554.Main duties of the jobThe Business Assistant role includes duties such as managing referrals, telephone and written correspondence with patients, organising meetings, data inputting, creating spreadsheets and other general administration tasks.The successful candidate will posses excellent IT and audio-typing skills, good written and verbal communication skills, the ability to liaise with service users in a calm and compassionate manner and the ability to work positively and proactively as part of the wider administrative and clinical teams.Please look at the job description for more information and if you meet the requirements of the person specification, we will welcome your application.You will need your own Right to Work in the UK as we do not offer sponsorship for this role.About usLeicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serves over 1 million people living in Leicester, Leicestershire and Rutland.Here at LPT, our values are Compassion, Respect, Integrity and Trust, which we keep at the heart of everything we do.We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups.Details of our benefits, leadership behaviours and other important information are contained in the attached document titled Information for Applicants.We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy.For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6-month probationary period (see Probation Policy).All jobs will require permission to work in the UK.For all jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started.Applicants at risk within the local NHS who meet essential criteria will have preference for interview.Job descriptionJob responsibilitiesIf you would like more information on duties and responsibilities of this role, please see attached Job Description and Person Specification.Person SpecificationQualificationsEssentialGCSE English Language Grade C (new Grade 4) or above.GCSE Maths Grade C (new Grade 4) or above.RQF (Previously NVQ) Business & Administration Level 3 or equivalent skills and knowledgeCity & Guilds Typewriting Level 2 or above, or can demonstrate equivalent skills.DesirableCity & Guilds Audio transcription Level 3 or above, or can demonstrate equivalent skills.ExperienceEssentialDealing with complaints or other emotive situations with sensitivity, diplomacy and confidentiality.Using own initiative to solve problems, including taking corrective actions.Experience of working to a standard which is compliant with policy, procedure or other quality framework.Experience of dealing with change in the workplace and adjusting own working practices to meet new requirements.DesirableExperience of transcribing information from either dictation or handwritten notes.Knowledge and SkillsEssentialExperience of communicating effectively via email, including implementing a flagging/prioritisation system for self and others.Experience of taking minutes/notes of meetings, circulating documentation including identifying actions ensuring they are logged, prioritised, and are followed up.Experience of electronic diary management for self and others.Experience and knowledge of creating and formatting professional communications, such as letters, leaflets, presentations, reports and briefings to a high standard.Experience of receiving, recording and relaying complex information via the telephone.Experience of planning and prioritising own workload and that of others to ensure that deadlines and the demands of the service are met.Highly skilled in all areas of Microsoft Office, and can demonstrate good keyboard skills in terms of speed and accuracy.DesirableExperience of ordering goods or services, monitoring progress of orders, checking receipt of goods or services to ensure invoices can be reconciled.Personal AttributesEssentialAble to work under pressure and handle conflicting demands and interruptions.Ability to communicate effectively at all levels and build positive working relationships.Knowledge and experience of using modern communication technology.Employer detailsEmployer nameLeicestershire Partnership NHS TrustAddressGwendolen HouseGwendolen RoadLeicesterLeicestershireLE5 4QFEmployer's websitehttps://www.leicspart.nhs.uk/jobs/ (Opens in a new tab)