Job summaryAn exciting opportunity exists for the right person to join the Specialist Mental Health Services as a Business Support Manager at Bodmin Hospital.The post holder will undertake the business support management of inpatients area at Bodmin Hospital and East Home Treatment Team providing business support to the Associate Director of Mental Health and Crisis Services, Operational Lead, Clinical Matron, Ward Managers and Locality Admin Manager.The post-holder will also be required to represent the Trust and to act on its behalf in all aspects of business support including liaising with Human Resources, Business Development Team, other stakeholders (internal and external). The post-holder will also provide administration support functions to the Locality Admin Manager and Clinical Matron.The post holder will coordinate appraisals, training, and supervision compliance. management of health systems such as ESR and E-Roster; this will include sickness monitoring for all staff and other HR related aspects to support the Locality Admin Manger, Operational Lead and Clinical Matron.The post holder will also liaise closely with Estates, Health and Safety and contractors raising issues, escalating where necessary and highlighting risks.Main duties of the jobWe want to attract an interesting and committed person to this role who will possess:Strong leadership and organisational skills, with an ability to motivate teams of people to achieve targets.Solution focussed and high levels of personal motivation and ability to lead by example.Experience of working in a fast paced, evolving environment with the ability to manage multiple and competing priorities.To provide day to day operational supervision for the services.To ensure there is efficient and effective delivery of services.To manage rotas, annual leave and staff workloads.To provide HR management of staff.Have significant admin experience.You will have a flexible approach to working, the ability to work to tight deadlines, be friendly and approachable with a good sense of humour. This post is full time, 37.5 hours a week working on site.About usWe're an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people's physical and mental health. We also provide specialist support to people with dementia or a learning disability.We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.We work in people's homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increases the numbers of people who use our services.Job descriptionJob responsibilitiesTo view a detailed job description and person specification including the main responsibilities of this role please see supporting documents.Person SpecificationEducation and QualificationsEssentialEducated to degree level or equivalent experienceNVQ Level 4 in Business Administration or equivalent in administrationDesirableProject Management qualification or PRINCE 2 or equivalent experienceSkills and AptitudeEssentialExperience of managing and developing staff including performance managementTake decisions on difficult and contentious issues where there may be a number of courses of actionVery good negotiating and diplomacy skills, coupled with the ability to remain objective when dealing with complex and sensitive issues which can be contentious at timesKnowledge and abilitiesEssentialExcellent interpersonal skills with ability to adapt style to communicate clearly with a variety of people using a range of mediaAnalytical approach to problem solving and ability to respond suddenly to unexpected demandsAble to work under pressure and on own initiativePersonal QualitiesEssentialAbility to handle complex situations calmly and professionallyFlexible approach to meet the changing needs of the serviceDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer detailsEmployer nameCornwall Partnership NHS Foundation TrustAddressBanham HouseBoundary RoadBodminPL31 2QTEmployer's websitehttps://www.cornwallft.nhs.uk/ (Opens in a new tab)