Job summary**PREVIOUS APPLICANTS NEED NOT APPLY** Candidates must have previous experience, working in an administrative environment, preferably in the NHS, and be able to demonstrate good customer care skills. Candidates will also need to have excellent communication, planning and interpersonal skills, as the role involves working with different disciplines, and requires an organised and systematic approach to tasksCandidates must be computer literate.If you would like the challenge of working in a very busy department, then we would like to hear from you.Main duties of the jobSt Paul's Eye UnitThe role will involve all aspects of administration work within the unit, call centre, reception work, registering of referrals, booking appointments, and preparation of relevant paperwork.Candidates must have previous experience, working in an administrative environment, preferably in the NHS, and be able to demonstrate good customer care skills. Candidates will also need to have excellent communication, planning and interpersonal skills, as the role involves working with different disciplines, and requires an organised and systematic approach to tasksCandidates must be computer literate.If you would like the challenge of working in a very busy department, then we would like to hear from you.About usLiverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.To hear more about our achievements click herehttps://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdfFollow us on Social Media:Facebook - Liverpool University Hospitals CareersInstagram - @LUHFTcareersTwitter - @LUHFTcareersJob descriptionJob responsibilitiesExtract and prepare case sheets from the filing system for allocated clinics, cancellations, research and audit purposes.Receive and book in patients on arrival in Out-patients/Primary care.Make appointments as requested. Liaise with medical staff re overbooked clinics.Deal with telephone and postal enquiries.Ensure clinic booking summaries and clinic proformas are completed timely and accurately.Open, sort and re-direct mail.Enter referral letters onto the Hospital Information Support System and book new appointments as requiredMake up and file new case notes.Cancel and re-book clinic appointments according to given instructions.Liaise with Clerical Team Co-ordinator re missing case notes.Maintain and enhance an efficient and helpful attitude whilst undertaking the above duties.Ensure all Out-patient discharges are recorded timely and accurately.Ensure that attendances, DNAs and discharges are recorded accurately and timely.Deal with DNA follow up appointments.Cover/rotation for other Clerical Officers will be required.To undertake any other duties appropriate to the grade as delegated by the Clerical & Administration Manager/Clerical Supervisor.Person SpecificationQualificationsEssentialGood educational achievements - 5 GCSE or equivalentNVQ Level 2 Customer Care or equivalentDesirableFor Posts in Diabetic Screening Service - Achieved Certificate in Diabetic Retinopathy Screening (Administration)ExperienceEssentialExperience of office duties including telephone and receptionAcute Healthcare experience/ including experience of liaison with patients/health professionals or equivalent in an acute Healthcare provider settingRelevant training and experience in data input/data validationKnowledgeEssentialMicrosoft OutlookDesirableMicrosoft Word, Excel and Access and Patient Administration SystemsSkillsEssentialKeyboard SkillsAbility to use own initiativeExcellent communication skillsTo have an organised and systematic approach to tasks, prioritise and plan workload effectivelyDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).Employer detailsEmployer nameLiverpool University Hospitals NHS Foundation TrustAddressRoyal Liverpool HospitalMount Vernon StreetLiverpoolL7 8YEEmployer's websitehttps://www.liverpoolft.nhs.uk/ (Opens in a new tab)