Job summaryWorking as part of an extremely busy diagnostic, support and prescribing service for clients with ADHD and ASD (autism), you'll be responsible for supporting MDT clinicians, the Service Manager, the wider admin team alongside supporting and having daily interactions with our patients.Responsibilities are wide-ranging and varied. You'll deal with enquiries from other services and GP's as well as from existing patients and those waiting to be assessed by our service. You'll be processing referrals to our service, supporting clinicians with all aspects of administration for the effective running of the service, handling incoming/outgoing calls, organising appointments, responding to email enquiries, processing patient prescriptions and supporting the service Reception; greeting patients and ensuring their experience is positive.Please note that this post does not meet the pay level required for a Skilled worker visa.Successful applicants with no prior NHS experience would normally be placed at the bottom of the band in line with Agenda for Change. This salary is below the minimum salary required for sponsorship for a Skilled Worker / Health & Care visa. In these circumstances the Trust would not, therefore, be able to sponsor for a Skilled Worker / Health & Care visa.Applicants requiring a Skilled Worker Visa can determine the likelihood of obtaining a Certificate of Sponsorship against the relevant criteria here https://www.gov.uk/skilled-worker-visaMain duties of the jobProvide an efficient secretarial/administration/reception support service.Produce high quality reports within agreed deadlines, as required.To undertake office duties including diary management and message management, opening, and distributing mail, operation of brought forward systems, dealing with telephone calls and enquiries, production of documents, typing and audio typing, photocopying, collating of documents and electronic filing, as well as general administration support services. To deal with requests and enquiries and forward them to the relevant team member.Facilitate meetings including venue booking, refreshments, producing and circulating agendas, recording attendance and accurate minute taking.To be able to work flexibly and provide cover which may include the requirement to travel to different sites.To collect and maintain accurate team information with regards to training undertaken, Clinical Supervision and any other database.To monitor and order stock and non-stock items, as required.Booking courses, accommodation, and travel requests, as and when required.To manage, update and maintain diary schedules, ensuring that conflicting and amended appointments are actioned appropriately.About us#TeamNottsHC comprises over 11,000 dedicated colleagues who #MakeADifference every day. We deliver intellectual disability, mental health, community health, forensic, and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire, and South Yorkshire. Our care is provided from over 200 sites, spanning community locations, acute settings, and secure environments, including prisons.We are one of the largest mental health and community Trusts in the East Midlands and one of Nottinghamshire's biggest employers. We also host national and regional services, such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health.We offer a variety of employee-led staff networks, including Equality, Diversity, and Inclusion (EDI) groups, the Green Champions network, the Freedom to Speak Up network, the Health and Wellbeing Champions network, and the Menopause Champions network. These networks play a vital role in supporting our diverse workforce and promoting a culture of inclusivity.The health and wellbeing of our colleagues is a top priority. We invest significantly in this through our in-house occupational health and staff counselling services, supported by a dedicated Health and Wellbeing team.The Trust is committed to reducing its carbon emissions, with a specialised Energy and Environmental team working to ensure compliance with environmental legislation, enhance our environmental performance, and achieve our net-zero commitmentJob descriptionJob responsibilitiesThe post holder will be responsible for processing referrals received into the NeSS service using the appropriate platform; Rio. The post holder will also be involved with providing support and ensuring the best patient experience throughout the NeSS pathway journey. They will do this by the timely and accurate provision of all communication and administrative duties. The post holder will be expected to be involved in, and contribute to, team meetings, for example, business and MDT clinical meetings to offer administrative support. The post holder will also take calls directly from patients, GP's and other stakeholders.Excellent communication skills are essential within this role. This will involve daily contact with patients and exchange of confidential, sensitive information between staff, patients, carers and internal/external agencies, using tact, diplomacy and respect in a form that is appropriate to them and the situation, and constructively manages barriers to effect communication.Maintain a position of integrity at all times whilst appreciating the need for a high level of confidentiality when dealing with patient/carer information and issues appertaining to this post, in line with Caldicott principles, the Data Protection Act and any new legislation arising in the future. Communicating in a manner and keeping accurate and complete records that are consistent with relevant legislation, policies and procedures.Typing/Word processing qualification to RSA/OCR III standard or equivalent level of experienceExperience of audio-typingKnowledge of a full range of Business & Administration procedures acquired through NVQ Level 3 or proven practical experienceBe proficient in the use of IT systems including Microsoft Office Excel, Outlook, Word, Database & internal systems including Patient and staff Information systemsGood general education including English Language and Maths to GCSE or equivalentAccurate minute taking skillsAbility to meet deadlinesAbility to work on own initiativeExcellent organisational skillsTeam playerUnderstanding of data protection and maintaining strict confidentialityExcellent communication skillsExperience of working in a customer-facing roleExperience of working in a busy environmentPerson SpecificationQualificationsEssentialTyping/word processing qualification to RSA/OCR III standard or equivalent level of experienceKnowledge of a full range of Business & Administration procedures acquired through NVQ Level 3 or proven practical experienceDesirableECDLMedical TerminologyAudio TypingTrainingEssentialMicrosoft Office i.e Database, Excel, Word, PowerpointMinute takingExperienceEssentialScheduling/ Diary ManagementMinute TakingExperience of working in a customer-facing roleHigh Level Microsoft Office softwarePrevious experience of working in an office environmentAbility to work as an effective team memberDesirableExperience of working within the NHSKnowledge of Patient Information SystemsKnowledgeEssentialComputer literacy including Word, Excel, Outlook, DatabaseMaintain electronic records/information on computerSkillsEssentialExcellent interpersonal/communication skills, including excellent written and oral skills.Administrative skillsExcellent telephone mannerGood interpersonal skillsGood numeracy and literacy skillsNumerateContractual RequirementsEssentialAbility to travel between venuesRequirement to complete Mandatory TrainingPhysical requirementsEssentialRequirement for sitting in a restricted position for a substantial proportion of the working timeThere is a frequent requirement to set up meeting/training roomsPhysical requirementsEssentialRequirement for sitting in a restricted position for a substantial proportion of the working timeThere is a frequent requirement to set up meeting/training roomsDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer detailsEmployer nameNottinghamshire Healthcare NHS Foundation TrustAddressThe Pines, Highbury HospitalHighbury RoadBulwellNG6 9DREmployer's websitehttps://www.nottinghamshirehealthcare.nhs.uk/ (Opens in a new tab)