We are looking for individuals with excellent customer service skills who are positive, sensitive and have an exemplary telephone manner, adapting your approach as appropriate to ensure equality of access to all. A positive image of the council must be conveyed at all times and Customer Service standards must be maintained. Successful candidates will be trained to deliver a good knowledge of all service areas including Council Tax, Housing, Welfare/Benefits and Environmental Services including Waste. You will work as part of a team to deliver an efficient and effective customer contact centre, supporting and assisting in the delivery of services to respond to the customer’s needs and expectations. Ensuring that as many enquiries as possible are resolved at first point of contact and customers are encouraged to access all service available to them online. We are open 24/7 365 days of the year, we are looking for flexible individuals able to work across the following contact channels; telephone, live chat, email and social media. Out of hours and weekend working is on a rota basis. We have positions available on the Core team, and the working hours are the following: Core (7.5 hrs per day) Normal working hours between 08:00-19:00 Working Monday to Sunday You are required to work 1-3 weekends (Either the Saturday or the Sunday with a day off in the week) Bank holiday cover is required on a rota basis An enhanced hourly rate of pay is applied for weekend and bank holiday working Benefits of working for Hull City Council – Working for hull city council Why Hull is a great place to live and work – Working for hull city council How to apply for our jobs - Working for hull city council Proud member of the Disability Confident employer scheme Disability Confident About Disability Confident