Job Advert Customer Journey Specialist Salary: £28,595 per annum with an increase on completion of 6 month probation. Hours: 8am – 5pm Monday to Friday & 1 in 2 Saturdays depending on business needs. Halo ARC York Halo is the industry leading UK-based accident repair group, with 30 established accident repair centres across the UK and we are still growing. Partnered with IRS (Intelligent Repair Services) based in Germany, who are the largest provider of accident claim services in Europe, this partnership provides Halo with an unrivalled platform and the resource for excellent training, development and employee packages! To support our Bodyshop we are looking for a Customer Service Advisor who has Customer service skills, excellent computer literacy skills and a Full UK Driving Licence. We are creating the next generation of repair centres, driven by a passion for service, quality, and customer focus, and we want you to be a part of it! The role will include, but is not limited to the following: * Inspecting vehicles and assessing damage; taking clear photos throughout * Administrative duties, including liaising with customers and updating them * Logistical planning and transport planning * Occasional driving to collect/drop off vehicles What are we looking for? * Full Driving Licence * Excellent computer literacy * Customer service skills * Experience of logistics (not essential) Halo is extremely well known within the insurance industry for having extraordinarily high performing people and since we are a people thinking business, we know that it’s our teams and centres that provide extraordinary results. Therefore, you can expect an excellent package and environment. * Competitive salary of up to £28,595 per annum * Employee assistance programme for you and your family * Health and wellbeing apps * Cycle scheme * Gym discounts * Retail and restaurant discount and cashback * Life Insurance * VirtualGP * Enhanced family friendly pay such as maternity and paternity * Free fruit and pizza * Refer a friend bonus incentive * Employee recognition rewards * Team Event Budget (do something fun together!) * Discounted LV insurance * Get appreciated for your time with paid breaks * 25 days holiday plus public holidays * We invest in YOU with opportunities for career progression * Pension contributions * Work within a modern and clean working environment * And we are always open to hearing what our people want! We are committed to promoting equality of opportunity for all job applicants. Throughout the recruitment process we want all candidates to be at their best. We are an inclusive workplace, where staff respect one another, feel valued for their differences and can be themselves. To discuss this position or any of our positions in more detail feel free to contact our recruitment team via vacancies@haloarc.co.uk [vacancies@haloarc.co.uk] or call 01243 546185, we aim to respond to all enquiries within 24 hours.