Job summaryAre you an experienced service desk analyst looking for an exciting opportunity to be at the forefront of digital change in healthcare? Look no further! We are a friendly team currently seeking a service desk analyst to join our established service desk at an acute hospital within the NHS. In this role, you will have the unique opportunity to provide excellent customer support to clinical and non-clinical staff.Main duties of the jobThe post holder will be required to work as part of the service desk team under the direction of the Service Desk Manager. The post holder will take specific responsibility for the day to day operation of the DTI Department's Service Desk providing telephone support, face to face support and support via email to all users during the hours 8.00 am to 5.00 pm (Monday to Friday). The post holder may be required to participate in On-call out of hour's rotation.About usAt Dorset County Hospital (DCH) we aspire to providing outstanding care for people in ways which matter to them. Our trust strategy is focussed on three strategic goals: People, Place, and Partnership. It signals our intention to truly value our staff. Our people are our most important asset, and we want them to feel valued, welcomed, respected, they belong and matter. We recognise the link between high levels of staff satisfaction and improving patient experience and outcomes.We are a Trust that celebrates diversity, and we are committed to creating an inclusive environment for all employees. Dorset County Hospital has a number of employees from overseas delivering high quality services and we recognise the value of diversity in leadership. We would welcome applications from people in groups which are under-represented at Board level.Job descriptionJob responsibilitiesThe post holder will follow published procedures and guidance for DCHFT computer and network systems and be expected to contribute to these as systems develop or get replaced.The post holder will provide first and second line telephone/remote/face to face/email support to all users of computer and data services provided by DCHFT.The post holder will provide back-office support as appropriate for all users of DCHFT computer and data services.Person SpecificationEDUCATION, QUALIFICATIONS & TREssential5 x GCSEs (must have English and Mathematics)DesirableITIL, ICT Key Skills level 2 or equivalentEXPERIENCEEssentialKnowledge of MS Office productsCustomer service experienceDesirableSome experience of working in a digital environmentSKILLS & COMPETENCIESEssentialEffective oral and written communication skills.Analytical and problem-solving skillsAbility to follow processes effectively to see complex tasks through to completionDemonstrable capability to maintain a customer service focus whilst carrying out routine operational dutiesExcellent organisational skills in order to prioritise own workloadAdvanced keyboard skillsWorking knowledge of the Data Protection Act and GDPR, including its implementationAbility to establish relationships, maintain contact and communicate effectively with people from a wide variety of backgrounds and with people at all levels in the organisation.Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer detailsEmployer nameDorset County Hospital NHS Foundation TrustAddressDorset County HospitalWilliams AvenueDorchesterDT1 2JYEmployer's websitehttps://www.dchft.nhs.uk/working-for-us/ (Opens in a new tab)