Job summaryHere at the Newcastle upon Tyne Hospitals NHS Foundation Trust we are looking to recruit an enthusiastic and highly motivated Education Centre Administrator to work within the Support Services of the Education & Workforce Development function which is part of the People directorate.This post holder will primarily be responsible for providing clerical and administrative support to the Education and Workforce Development Facility and assist with the general running of the facilities, including bookings, updating records following completion of education and training programmes. Applicants should have good interpersonal skills and will need to demonstrate a commitment to working within this area, be positive, flexible and able to promote the service.Interview Date Thursday, 04 July 202422 Hours 30 Minutes/WeekYou will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.Main duties of the jobPlan, manage and deliver high quality administrative support to the Education & Workforce Development function.To maintain records of education and training across the Trust ensuring confidentiality at all times.To support the Workforce Development Officers in the day-to-day running of the Education Centres at the Freeman Hospital, Royal Victoria Infirmary Hospital, and Eldon Court.Participate as a member of the Trust Education and Workforce Development team to enable delivery of high quality and innovative workforce planning, education and training programmes, which enhance the patient and customer experience.About usNewcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with around 16,000 staff and an annual income of £1 billion.We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.We are proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.Our staff oversee around 2 million patients 'contacts' each year, delivering high standards of healthcare.We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people's race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.Job descriptionJob responsibilitiesThe post holder will primarily be responsible for reception and providing clerical and administrative support to the Education and Workforce Development facilities and assist with the general running of the facilities, including bookings, updating records following completion of education and training programmes.Good organisational skills and telephone manner are a mandatory requirement and knowledge of the hospital environment would be desirable but not essential.First point of contact for visitors to the Education Centre reception, ensuring the smooth and efficient running of the reception.Administer the booking, recording and updating of staff training records.Manage room bookings in our busy facilities.Assist visitors and staff with their queries.Provide clerical and administrative support to colleagues and the Senior Workforce Development Officer in data entry and the creation of courses, offerings and classes on our current Training Management System.As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first months pay.Person SpecificationKNOWLEDGEEssentialClear understanding of Respect and ConfidentialityKnowledge and experience of administrative proceduresDesirableKnowledge of ESR/OLMSKILLSEssentialExcellent customer care skills.Excellent keyboard skills.Excellent IT skills (MS Office).Excellent organisational skills.Excellent telephone manner.Ability to work under occasional pressure and meet deadlines.Ability to work as part of a team.Friendly and approachable.Good listening skills.Flexible approach to work.Professional attitude towards all service users.Models behaviour that treats others with dignity, respect and compassion.EXPERIENCEEssentialPrevious experience of carrying out general admin procedures in a busy office environment.Experience of working with a minimum of supervision whilst working within standard operating proceduresExperience of prioritising own workloadExperience of customer facing roleProficient in the application of Microsoft Office applications.Experience of inputting accurate and timely data onto electronic systemsExcellent interpersonal skills demonstrating confidence and assertivenessAbility to communicate effectively meeting diverse learner needsExcellent Customer Service SkillsProfessional attitude to service usersDesirableNHS ExperienceExperience of supporting/facilitating educational activitiesQUALIFICATIONSEssentialEducated to A Level standardEnglish Language GCSE grade 4 or above or equivalent qualification or relevant experienceRSA Stage III / NVQ Level 3 in Administration or equivalentGood command of written EnglishDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).Employer detailsEmployer nameThe Newcastle upon Tyne Hospitals NHS Foundation TrustAddressTrust Wide317 Trust WideNE1 4LPEmployer's websitehttps://careers.nuth.nhs.uk/why-us (Opens in a new tab)