Job summaryWe are recruiting for aReceptionist who wishes to join #TeamIOWNHS in our Emergency Department. You should share our passion and drive to ensure that our patients receive quality and compassionate care and work with us to ensure the Trust continues its journey towards "great people, great place".Main duties of the jobAttached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting.For an overview of the main duties of the role please see the 'Job Description and Main Responsibilities' section below. To understand the day-to-day responsibilities in more detail please read the full job description document attached.We are passionate about providing excellent CARE, which is why our values are Compassion, Accountable, Respect and Everyone counts. Our mission is to make sure that our community is at the heart of everything we do and that we hold our values across all our services.We are committed to endorsing inclusion, diversity and multiculturalism throughout out services and as such, our procedures and policies ensure that applicants are always treated fairly throughout the recruitment process.Why not come and see for yourself the CARE we give to our patients and staff. Apply to be part of our team today.About usThe Isle of Wight NHS Trust is the only integrated acute, community, mental health and ambulance health care provider in England. We serve a population of approximately 150,000 residents, making the services we offer variable and personalised with a flexible approach to our service users.Working for our Trust brings a variety of benefits, including an onsite day nursery, cycle-to-work scheme, discounts at local businesses and gyms, and the opportunity to hire Trust's beach hut in Ryde. We offer many flexible working opportunities, speak to us about how we might be able to accommodate a flexible working arrangement for you and if it works for the service, we will do our best to make it work for you.The Isle of Wight is a unique and stunning gem located off the South Coast of England, a short ferry journey from Portsmouth and Southampton, with journey times taking from as little as 10 minutes. London can be reached in 90 minutes by rail from Southampton or Portsmouth. The island offers an amazing coastline with beautiful countryside, year-round events, festivals and award-winning attractions.Job descriptionJob responsibilitiesWork independently to provide administrative and reception service to the Emergency Department and Urgent Care Service, being one of the first points of contact for all walk in patients / visitors to the Emergency Department.Person SpecificationQualifications and role specific knowledge*EssentialGood educational standards including 4 GCSEs (Maths and English essential)NVQ 2 customer service/administration or other subjectExperience of working in a multi-disciplinary teamExperience of using Microsoft programmes, to include Excel, Word and OutlookExperience of direct patient/customer contactExperience of administrative processes and IT applicationsPhysical SkillsEssentialDemonstrates self-discipline including pride in personal appearanceAptitudesEssentialMust be willing to be flexible around both tasks and working hoursPolite, courteous, team focused, reliable, motivatedAbilitiesEssentialMust be able to prioritise own workloadMust be able to work independently using initiative and judgementAbility to deal with distressing situations involving patientsMust be able to successfully work under pressureAbility to type well accurately (preferably touch type) Systematic and organisedAbility to understand and identify sensitive issues and address them appropriatelyCommunication SkillsEssentialAble to communicate effectively with multi-disciplinary team at all levelsDemonstrates effective communication/listening skillsDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).Employer detailsEmployer nameIsle of Wight NHS TrustAddressSt Marys HospitalParkhurst RoadNewport, Isle of WightPO30 5GTEmployer's websitehttps://www.iow.nhs.uk/ (Opens in a new tab)