Working Hours: 35 hours per week Contract Type: Permanent, Full Time Closing Date: 8 May 2024 This role is subject to: Proof of Manchester Residency – to check if you fall under the Manchester City Council boundary please visit - https://www.gov.uk/find-local-council This is an exciting opportunity to join the Facilities Management team working within the Workplace Delivery service. The role specialises in the day to day operation of the customer reception service whilst contributing towards the delivery and management of the Corporate FM helpdesk function. You will be highly motivated and organised, with the ability to plan and prioritise your own workload when dealing with reactive issues. Multiple applications, systems and associated software packages will be used daily, therefore ICT skills are desirable but not essential as full training will be given. Your main responsibilities will include: Checking in visitors providing access to the Town Hall Complex Dealing with parcel deliveries & lost property items Processing ID pass applications Conducting regular building inspections Working collaboratively with colleagues and independently to ensure safe working environments and practices, adhering to all health and safety regulations. Carrying out all tasks in accordance with procedures and to the required quality standards to deliver a customer focused service. Responding to internal & external telephone calls, emails, and face to face queries in a timely and efficient manner. Monitoring the Facilities Management helpdesk requests & queries relating to building maintenance, security and housekeeping related requirements. The directing of Facilities Assistants (Level 1 & 2) to ensure all cleaning tasks are carried out in accordance with our procedures and standards. You will monitor this by conducting regular site visits, completing site audit forms, and liaising with building users. Effectively maintaining the internal and external appearance and cleanliness of buildings and the immediate surrounding areas, carrying out inspections, liaising with customers and reporting identified issues. You must be available to work shift patterns within our core hours of 08:00 and 17:00. The Facilities Management team is part of the Corporate Estates team and is responsible for various different types of buildings citywide. We are committed to providing excellent service and surpassing building users expectations by ensuring environments are: ● Clean and hygienic ● Comfortable with appropriate heating and lighting ● Fit for purpose and compliant ● Safe and secure About the Candidate The Facilities Assistant Level 3 role holder will contribute towards the goals of the team through the provision of high quality and responsive facilities management. We are looking for a candidate that can provide a flexible, seamless, customer focused service whilst undertaking a variety of tasks to a high quality standard. The candidate will join an already established team working in a busy customer reception environment which is open to visitors and stakeholders servicing the Town Hall Extension complex. Proud member of the Disability Confident employer scheme Disability Confident About Disability Confident