Job summaryWe are seeking a dedicated and detail-oriented Failsafe Support Officer to join our Ophthalmology team. The successful candidate will provide a comprehensive and quality administration service, ensuring the smooth operation of allocated clinics and the highest standard of patient management.Join our dedicated team and contribute to delivering exceptional patient care in the Ophthalmology Department. Your commitment to excellence and proactive approach will make a significant impact on our patients' lives.Main duties of the jobTo see the full detailed job description and main responsibilities of the job please refer the job description attached.About usThank you for your interest in this role. Sherwood Forest Hospitals is nationally recognised as being an excellent place to work and deliver care. We are rightly proud of the 5,500 colleagues who work here, and we are the Health Service Journal's Trust of the Year in 2020. The Care Quality Commission rated King's Mill Hospital Outstanding and Newark, and Mansfield Community Hospitals Good. Overall, we are rated Outstanding for care.For the last three years, we have been ranked as the best NHS Trust to work for in the Midlands and in 2020 we were the third best Acute/Community NHS Trust in England.Happy colleagues deliver better care. Our teams work in a supportive, inclusive environment, which nurtures wellbeing and has opportunities for development and progression. We do not just care for our patients; we also care for you.We would love you to join us.Job descriptionJob responsibilitiesTo see the full detailed job description and main responsibilities of the job please refer the job description attached.Person SpecificationEducationEssentialComputer literate, with experience of using a keyboard with a high level of accuracyKnowledge of NHS or service provider in generalThorough knowledge of healthcare administrative systems and processes with experience of using a full range of IT/Patient data systemsKnowledge of databases, spreadsheets i.e., PAS, Excel or similar applicationsConfidentiality and Data Protection Health and SafetyAwareness of Equality and DiversityDesirableSound office clerical background providing knowledge of relevant procedures i.e differentiate between an outpatient appointment and a minor operation or the differentiate between different subspecialities within the departmentQualificationsEssentialGood general education with GCSE English at grade C or above or equivalentNVQ level 2 in Business Administration or equivalentDesirableOphthalmology Terminology, and understanding of patient pathwaysTrainingEssentialOn the job trainingKnowledge of RTT & Data Quality processesDesirablePrevious experience in an NHS institutionExperienceEssentialQuality customer serviceClear and effective communication skills with excellent interpersonal skillsTeam playerDesirableKnowledge & experience of Failsafe ProcessesExperience in using analytical skillsDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer detailsEmployer nameSherwood Forest Hospitals NHS Foundation TrustAddressKings Mill HospitalMansfield RoadSutton in AshfieldNG17 4JLEmployer's websitehttps://www.sfh-tr.nhs.uk/ (Opens in a new tab)