Job summaryWe are looking to recruit an experienced Product Manager or Lean Portfolio Manager to establish and lead these functions for our Electronic Health Record (EHR) - Epic.Following two years of a successful journey to adopt (SAFe) agile practices for workflow and software configuration delivery, we are now refreshing our end user governance model and seeking to adopt a more Product Mindset approach to gaining value from the EPR system.This will be a challenging role of leading the introduction of Product thinking to over 15 end users groups, coaching governance group chairs and end users, finding a way to work with non-agile teams and coaching the EHR team in solution breakdown and adapting the existing Agile Release Train to work with a Product function.Having a good understanding of the Product Mindset will be key and this role will have to balance the pace of change away from traditional ways of thinking, while keeping stakeholders engaged and ensuring a busy and oversubscribed development pipeline in optimised.Relationship management, flexible adherence to process, communication skills and strong passion to deliver value will be essential. This role will be key in steering the evolution of the Epic Electronic Patient Record at UCLH for the 12k staff, 14 sites and 1m+ patients per year it supports.Main duties of the jobYou do not need to have previous experience of the Epic system as training can be provided, however knowledge of it or another EHR is an advantage. A knowledge of, and ability to implement, coach and drive, agile and product methods will be key to success in this role. Our delivery methodology is based onhttps://scaledagileframework.com.Applicants are encouraged to the read the role description of further information, but this is new role and therefore candidates should expect it to evolve over time.The initial part of the role will be leading the setting up of the new approved governance structure, implementing processes and aligning existing working groups. Next will be working with our adoption programme and business intelligence to evolve our system monitoring into an understanding for real work system use.From the start the role will need to coach stakeholders to work in a Product Mindset and shifting how the value streams prioritise work and measure benefit. Overtime, the role will need to lead the groups and the EHR Delivery Management team in the capability to horizon scan both business and Epic developments - helping redefine the product strategy, vison and roadmaps.Connecting with governance stakeholders and being able to influence the organisations leadership will form a key part of the role. The post holder will need adept skills in communication of roadmaps and plans, coupled with the ability to facilitate workshops, strategy sessions and end user events.About usUniversity College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.We provide first-class acute and specialist services across eight sites:University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)National Hospital for Neurology and NeurosurgeryRoyal National ENT and Eastman Dental HospitalsUniversity College Hospital Grafton Way BuildingRoyal London Hospital for Integrated MedicineUniversity College Hospital Macmillan Cancer CentreThe Hospital for Tropical DiseasesUniversity College Hospital at Westmoreland StreetWe are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.Job descriptionJob responsibilitiesIt should be noted that this role is being introduced alongside two other roles:- Head of EHR Agile Delivery, which is based on the SAFe Release Train Engineer role and out to advert currently.Head of Epic Training and Adoption, which is already in postFor the full Person Specification and more informationregarding the main responsibilities of this role, please refer to the attached Job Description.Come and be a part of the best NHS trust in England to work for, according to our staff*UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row.UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust.Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.For the EHR team, this is also a period of growth and expansion. While this role will be focused on UCLH initially, we are expanding Epic to another NHS Trust over the next 18 months. This will evolve and expand the product and delivery space further and this role will play a pivotal part in how the development of Epic across two organisations is successfully delivered.In 2019 UCLH went live with Epic, our Electronic Health Record. Since then, the EHR team - of which this role is a key part - has played a key role in maintaining an enhancing UCLHs digital vision.Person SpecificationKnowledge & QualificationsEssentialDegree and / or an appropriate professional qualification or equivalent experienceHigher professional or management degree at masters level plus additional formal training and professional developmentKnowledge and understanding of a range of issues across the NHS and NHS patient agenda in relation to UCLH and the local specialist cancer agenda.Certified in to a high level in Agile Delivery, ideally SaFe.Sustained record of continued professional developmentSpecialist knowledge over all multiple disciplines involved in Product Mindset/Management -i.e. Human Factors, Business Cases and Finance, Epic Product Suite, Technical Roadmap Development, Stakeholder Management and Communication and Software and technology adoption.DesirableProject-management qualificationExperienceEssentialWork in a large and complex organisation (public or private)Experience of working at a senior management level with experience and knowledge of the NHSExperience of managing complex, large-scale and high-profile projectsExperience of developing complex business casesExperience of operating through influence and networks rather than direct authorityCommitment to self-development with ability to demonstrate in-depth knowledge of current thinking and policy affecting health and public sectorExperience and knowledge of transformation and change programmes within large, complex health organisations.DesirableExperience in Organisation Development design and deliveryExperience of leading a successful communications campaignExperience in operating in and managing diverse multidisciplinary teamExperience of negotiations with commissioning bodiesExperience in a consulting environmentSkills & AbilitiesEssentialExcellent skills of influencing, persuasion and negotiationProven ability to present ideas clearly and succinctly - both verbally (including presentations) and in writing.Quality focussed with an innovative approach and the ability to solve complex problemsStrong analytical and data-evaluation skills, with the ability to solve complex problemsAbility to present complex data in a clear and easily understood format - both verbally and in writing.Strong political awareness, and evidence of working well within highly sensitive environmentsAbility to work flexibly in a fast changing environmentAbility to form excellent relationships with a wide stakeholder baseGood organisational skills and abilitiesIT LiterateAbility to lead a team effectivelyDesirableStrong grasp of financial data, and ability to understand and interpret financial modelsOther RequirementsEssentialA commitment to promoting equality and diversity in the workplace and in service delivery and developmentDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).Employer detailsEmployer nameUniversity College London Hospitals NHS Foundation TrustAddressUniversity College London Hospitals - Maple House149 Tottenham Court RoadLondonW1T 7NFEmployer's websitehttps://www.uclh.nhs.uk (Opens in a new tab)