Job summaryAn exciting opportunity has arisen to come and join the South Hams Community Hub as a Health and Social Care Coordinator.We are based at The Hayloft near Yealmpton in Devon which is a secluded spot in the beautiful south hams countryside. There is a local farm shop nearby to grab your lunch and a staff area overlooking fields to relax and enjoy your lunch break.The Hayloft is also home to our Devon Adult Social Care colleagues, and Livewell's Community therapy team and Advanced Responder Practitioners team, and this has created a collaborative environment where you will work closely with everyone. This is a full time post which will largely be based here. There will be some requirement to provide support and work alongside your Hub colleagues who are based at South Hams Hospital in Kingsbridge.The Hub coordinators are responsible for completing social care assessments and ensuring the hospital discharge pathways are fully supported to improve flow through the system. They provide a responsive service for all admissions avoidance work as well as discharges and operate in a timely manner to provide the best outcomes for patients living in the South Hams.Main duties of the jobThe successful candidate will need to have excellent Customer Care skills and experience of dealing with a wide range of patients and professionals both on the telephone and face to face. The ability to work well within a busy team and under pressure will be essential as is the ability to prioritise the workload without direct supervision.Full time position based at The Hayloft in Yealmpton.If you would like to discuss the position further, please contactAnna McVeigh Therapy Team Manager 07971 605704Shortlisting will take place Week beginning 17th June 2024 with interviews planned for the following week; although this maybe subject to change."please note that this role may not be eligible for sponsorship under the Skilled Worker route, please refer to the Direct Gov website for more information with regards to eligibility"All Livewell Southwest staff are expected to able and willing to work across a 7 day service.Job Share(s) ConsideredAbout usLivewell Southwest is an independent, award-winning social enterprise providing integrated health & social care services for people across Plymouth, South Hams & West Devon, as well as some specialist services for people living in parts of Devon & Cornwall. With teams in community hospitals, GP practices, sports centres, health & wellbeing hubs.As an organisation with a strong social conscience, we always value being kind, respectful, inclusive, ambitious, responsible and collaborative. Transforming services to make them sustainable, ensuring that we value, support & empower each other.We are committed to involving the people we care for, families & carers in everything that we do, working towards co-production where we can. Helping us to deliver the right care for people, in the right place & at the right time. By putting people at the centre of what we do, we ensure to support people to lead, healthy independent lives & be the very best at helping people to live well.Valuing our employees making an investment in their development a priority. We offer:Protected CPD time for registered staffVarious development pathways and ongoing regular training packages for all staffLeadership & mentoring programmesAccess & funding for training including Care Certificate, Assistant Practitioners Course & Scholarship into Nurse TrainingA Robust PreceptorshipA bespoke induction programmeExisting members of the NHS Pension Scheme can continue their membership when they join the organisation.Job descriptionJob responsibilitiesTo use CareFirst 6 (Social Care) IT systems, inputting referrals, assessment and care requirements and allocating cases on the Social Care system. To use ICare/SystmOne to check client data.To collate, input and produce relevant data for statistical analysis using IT packages including Excel and Access. For example, Service discharge outcomes and emergency nursing bed usage.To record and collate relevant client information on Excel and CareFirst 6 as part of ongoing evaluation /assessment/review and to track progress of open cases. To ensure all recorded information is accurate, up to date and factual.To develop an understanding and awareness of all the resources available, to meet the needs of people in the community and to contribute to information needs within the community to assist the development of appropriate resources.To provide a client centred approach to ensure all clients and carers views and opinions are considered and all people who make an enquiry are given respect, dignity and understanding. Delivering a high quality, efficient and effective service at all times complying with equality and diversity policy and legislation.To take Health & Social referral information in a consistent manner which involves interviewing callers and taking referrals from other agencies, professionals and members of the public on a daily basis. Ensuring accuracy and demonstrating non-judgemental and objective work practice and consideration of clients and carers views.To screen referrals according to the relevant health and social care criteria. For example, deciding if an individual qualifies for a crisis health care funded placement using internally set criteria.To continually prioritise incoming work based on individuals needs and inform service users on progress. For example prioritising workload to enable HSCCs to leave the office without having a detrimental effect on other colleagues or targets.To be predominantly office-based and occasionally carry out community visits as a lone worker unless a risk assessment indicates otherwise.To request, carry out and contribute to client assessments/reviews as appropriate, using the Single Assessment Process (SAP), via telephone or client visit in accordance with legislation, directorate policies and guidelines.To support and participate in the daily duty system. This can be very pressurised and stressful and may include working with Vulnerable Adults, stressed carers and at risk clients. To identify urgent assessments that need to be completed the same day to act, alert or liaise as appropriate, or to signpost for example, clients who are at serious risk for example those expressing suicidal ideation/intent and vulnerable adults.To advise clients and key people of the charging policy and to explain the role of the Financial and Benefit Team (FAB). If appropriate, refer the client to the FAB team in accordance with policy via Paris.To commission appropriate health and social care services in accordance with current eligibility criteria (including Care Act criteria), Standards and Indicators and liaise with clients, carers, families and the multidisciplinary team. To formulate/contribute to detailed care plans/summary of needs and contribute to the setting of clients’ goals and objectives, based on initial assessments carried out by the multidisciplinary team and contributed to by the HSCC.As a member of the multidisciplinary team, to continue developing and expanding on the good working relationships that exists between all services.To arrange appropriate health or social care placements in residential/nursing homes and intermediate care settings within strict time constraints. To complete all relevant paperwork processes for example, the banding tool (social care assessment tool for determining the cost of an individual residential/nursing care placement) and to request health care needs assessments where appropriate.To coordinate a short-term caseload (which may include acute medical crisis and people with behavioural/mental health problems) and to act as a Keyworker where appropriate, to ensure people receive acre to meet their holistic assessed needs, within the team’s care management budget and health care criteria.To participate in the induction and training of new members of staff and to contribute to the multidisciplinary team development.Demonstrate an ability to undertake duties in an autonomous manner with advice from the professional lead as appropriate (Locality Social Care Lead). To support the determination of a clients’ crisis and organising a care package accordingly.To ensure confidentiality policy is followed at all timesTo represent the Locality Team at task group meetings to support and assist in the development of working practices and procedures; for example, I.T. task groups and Locality development meetings.Please see attached job description and person specification for full details of the role.Person SpecificationExperienceEssentialEvidence of undertaking holistic assessment of persons needs, commissioning, care planning and reviewing services.Considerable experience needed in assessment and working within a social/health care setting, working with multidisciplinary teams.Considerable experience needed in working with the public.QualificationsEssentialDegree in appropriate health or social care related subject or equivalent knowledge, skills and experience.Evidence of consistent pattern of learning from education, training and experience.Driving licence and access to a vehicle appropriate for work purposes.Knowledge and SkillsEssentialKNOWLEDGEAwareness of Community Care legislation.Awareness of Care Act Criteria.Assessment of Care Management.Process, policies and standards.SKILLSEffective keyboard/IT skills, which include accurate recording skills.Effective in using multiple data base computer systems.Proven interpersonal skills.Communication skills to communicate effectively with customers, carers, specialist services and colleagues.Calm and polite when meeting conflicting deadlines in crisis situations.A self-awareness of own strengths and limitations.Able to demonstrate good co-ordination.Good organising skills with the ability to use time effectively and prioritise working.Demonstrate an ability to undertake duties with greater autonomy and accountability.Awareness and experience of Health & Social Care systems.Effective working as individual but also as part of a larger ream.Evidence of continued personal learning and development.Willingness to undertake training to develop within role.Commitment to anti-discriminatory practices and compliance with the Equal opportunities Policy.Understanding of basic human needs physical, emotional, health and social.DesirableKnowledgeCustomer care/reception training.Evidence of risk assessment.Training/awareness.SKILLSUse of recognised IT packagesDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).Employer detailsEmployer nameLivewell SouthwestAddressThe HayloftPlymouthPL8 2NNEmployer's websitehttps://www.livewellsouthwest.co.uk/ (Opens in a new tab)