Job summaryAn opportunity has arisen for a friendly, enthusiastic, and adaptable Health Care Assistant to join our dynamic team providing quality health care to our patients.Main duties of the jobTo provide nursing treatments to patients independently or in participation with nursing colleagues and general practitioners with reference to agreed protocols and guidelines. To provide general and specific health screenings to the practice patients (within agreed protocols and guidelines) with referral to general practitioners or other health professionals as necessary.About usYou would be joining a lovely friendly well led team at the surgery. We are a busy teaching practice with just under 5000 patients. We have in our current nursing team 3 Nurse practitioners and one HCA.We offer good quality care to our patients and also look after the well being of our staff.Job descriptionJob responsibilitiesTo provide phlebotomy as required in accordance to training and procedure. Take ear, throat and skin swabs as directed by the practice nurse or GP. To take physiological measurements for patients including blood pressure, pulse rate and rhythm, temperature, height, and weight (body mass index), visual acuity, urinalysis, and ECG in the surgery and or at home (if required). Undertake new patient health checks, peak flow measurement, spirometry, suture and clip removal (as per practice policy) change simple dressings and carry out other tasks for which you have received appropriate training. To fit 24 hours BP machine as directed and in accordance with training and procedure. To provide adult immunisations such as Flu, Pneumonia, Vit B12 in accordance to training and procedure. Assist as per practice policy GPs undertaking minor surgery. Prepare and maintain environments and equipment before, during and after patient interventions. Clearing and restocking of consulting/treatment rooms, including timely order of stock items under your control. Assist in raising awareness of health and well-being by participating in patient health promotion. Give accurate and appropriate information within own competence. Ensure that anomalies are reported to a senior member of the clinical team. Notify the practice nurse or GP of any significant patient issues.COMMUNICATIONDemonstrate sensitive communication styles to ensure patients are fully informed, understand and consent to treatment and intervention. Communicate sensitively and support patients who have received bad news. Communicate effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background, and preferred ways of communicating. Anticipate barriers to communication and take action to improve communication. Establish and maintain effective and timely communication with individuals and groups within the practice environment and with external stakeholders. Act as an advocate when representing patients and colleagues.LEADERSHIP, DEVELOPMENT AND TRAININGTake responsibility for own development and performance; assessing own learning needs and undertake learning as appropriate. Make effective use of learning opportunities within and outside the workplace, evaluating their effectiveness and feeding back relevant information to the wider practice team. Participate in planning and implementing changes within the areas of care and responsibility. Provide an educational role to patients, carers, and families. Ensure awareness of sources of support and guidance and provide information in an acceptable format to all patients, recognising any difficulties and referring where appropriate. Undertake mandatory and statutory training requirements. Promote the role of the HCA in the provision of care.TEAM WORKINGUnderstand own role and scope and identify how this may develop over time. Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working. Ensure clear referral mechanisms are in place to meet patient need. Participate in team activities that create opportunities to improve patient care. Participate in and support local projects as agreed with the practice management team.UTILISING INFORMATION AND IT SYSTEMSUse technology as an aid to management in planning, implementation, and monitoring, presenting, and communicating information. (EMIS WEB, NHS Mail and local intranet system). Review and process data using accurate Read codes and local templates to ensure easy and accurate retrieval for monitoring and audit processes. Manage information searches using the internet and local library databases, for example, the retrieval of relevant information for patients on their condition. Understand the responsibility of self and others regarding the Data Protection Act and confidentiality.EQUALITY AND DIVERSITYPromote equality and diversity in a non-discriminatory culture. Support people who need assistance in exercising their rights. Accept the rights of individuals to choose their care providers, participate in care and refuse care. Assist patients from marginalised groups to access quality care.DELIVERING A QUALITY SERVICERecognise and work within own competence. Prioritise, organise, and manage own workload in a manner that maintains and promotes quality. Work with the team to deliver care according to NICE guidelines, evidence-based care, and local policy. Assess effectiveness of care delivery through self and peer review, shared learning and formal evaluation including annual appraisal and revalidation. Be aware of NHS policies and initiatives relevant to areas of practice and work with the practice team to respond to these and develop patient services. Engage in the use of the audit cycle and patient feedback mechanisms as a means of evaluating the quality of the work of self and the team. Understand responsibilities and legal requirements relating to confidentiality and data protection; these are outlined in the practice policy on confidentiality and must be always adhered to. Be aware of Duty of Candour and appropriate behaviours regarding this within the practice. Understand and apply policies that support the identification of vulnerable children and adults, being aware of statutory child/vulnerable adult health procedures and local guidance on Safeguarding. Work within policies regarding domestic violence, vulnerable adults, substance abuse and addictive behaviour. Manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients. Monitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures, and guidelines.QUALIFICATIONS AND EXPERIENCENVQ 2 in Healthcare or Health associated equivalent qualification Literacy and Numeracy Grade C or above Relevant qualification in venepuncture NVQ 3 in Healthcare Care Certificate Immunisations certificate NHS Health Check Training Ear Irrigation Training Smoking Cessation Training Experience of working in a healthcare setting Excellent written and oral communication skills with the ability to maintain clear, concise records IT skills Microsoft based Experience of working as a HCA in a primary care environment Working with EMIS Effective time management Reliable Ability to work as part of a team and autonomously Ability to follow clinical policies and procedures Caring and compassionate approach to patient care Ability to work flexibly Disclosure Barring Service Check Car driver with appropriate license.This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Job Types: Full time, part time, permanentSalary: Subject to experienceBenefits: NHS pensionOnsite parkingSchedule: Monday to FridayWork Location: One locationApplication deadline: 10/08/2024Person SpecificationExperienceEssentialExperience of working within a nursing teamDesirableExperience using Emis WebExperience working in Primary CareQualificationsEssentialNVQ 2 in Healthcare or Health associated equivalent qualification, Literacy and Numeracy Grade C or aboveDesirableRelevant qualification in venepuncture , NVQ 3 in Healthcare Care Certificate, Immunisations certificate, NHS Health Check Training, Ear Irrigation TrainingDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.UK RegistrationApplicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).Employer detailsEmployer nameVillage SurgeryAddressSilksworth Health CentreSilksworth TerraceSunderlandTyne and WearSR3 2ANEmployer's websitehttp://villagesurgerysilksworth.org.uk/ (Opens in a new tab)