Job summaryAn exciting opportunity has arisen within the Women's and Children's Clinical Support Services Division, for a Health Records Supervisor, Band 4 - 37.5 hours per week. Usual hours of work are 08:30-17:00. The postholder will assist with the efficient and effective day-to-day running of the service and assist with the supervising of a team of approximately 23 staff. The ideal candidate will have a good working knowledge of the supervising of Health Records and their importance to the smooth running of the hospitalMain duties of the jobTo Supervise the Trust Outpatient reception service. Responsible for all aspects of patient administration to include Arriving, Leaving, and booking of follow-up appointments.To assist the ERS Health Records Manager with the day to day running of the Department, to include producing rota's and updated the health, Roster.To complete the Health Records Audit programme and keep the health Records SOP processes current and up to date.Responsible for assistance in the Management of patient Medical Records.To lead in the knowledge of the Patient PortalTo Deputise for the ERS Health Records Manager when required.About us#BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our communityWe are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.Join us. What will you #BeKnown for?Job descriptionJob responsibilitiesPlease see full job description attached to view job responsibilities.STAFF CAR PARKINGStaff Car Parking on the West Suffolk Hospital Site is eligible for individuals working outside of the core hours, 07:00 18:30.For individuals working within the core hours, the Trust offers parking off site at the Bury St Edmunds Rugby Club, which is serviced by a regular shuttle bus to and from the Hospital. Details of the bus timetable can be found in the on-line starter pack on the West Suffolk Hospital website.This parking restriction does not apply if an individual is required to work on a weekend or if they are required to complete on call duties within their role.The closing date for this vacancy may change if we receive a strong response. Please ensure that you apply for any post you are interested in as soon as possible.Person SpecificationEducation and qualificationsEssentialoGood general educationo Health Records experienceoJunior management experienceMinimum first-line managers course (ILM) or relevant experienceDesirableoECDLoILM Level 5Experience and knowledgeEssentialoClerical experienceoExperience in team environmentoNHS experienceoAwareness of patient confidentialityoWorking knowledge of E-CareSkills and abilitiesEssentialoExcellent interpersonal and communication skillsoAbility to work calmly in a busy environmentoPolite and efficient manneroTeam management and team working skills.oIT skillsoTime management skills Ability to work on own initiative.oGood customer service skillsPersonal qualitiesEssentialoTeam playeroFlexible approach to working hours and dutiesAttention to detailAmbitiousDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).Employer detailsEmployer nameWest Suffolk NHS Foundation TrustAddressWest Suffolk Hospital NHS Foundation TrustHardwick LaneBury St EdmundsIP33 2QZEmployer's websitehttps://www.wsh.nhs.uk (Opens in a new tab)