Job summaryTo provide comprehensive administrative support to the IBD team in order to facilitate the smooth, efficient and effective running of all elements of the service.The IBD Team provide professional advice & support to patients with IBD and this role will be a key support to the Lead IBD team administrator and some responsibilities of the Lead IBD administrator will occasionally be delegated to the post holder.Main duties of the jobCommunicate tactfully and politely over the telephone or face-to-face, with patients, their family/carers, other health professionals or administrative staff, external bodies, to deal efficiently and effectively with queries and concernsTo pass on information in an effective and efficient way, particularly when taking clinical queries over the telephone, either from patients or other health professionals.Make adjustments / cancellations to clinics on request to facilitate operational efficiency.In line with standard operating procedures: deal with incoming mail; cash up clinics; make appointments; accept telephone calls for the clinical team; chase Electronic Discharge Summaries (EDS) and results; forward referrals to other clinical teams/services.About usDorset County Hospital is a small and friendly district general hospital based in the county town of the beautiful county of Dorset.The Gastroenterology department forms a crucial part of the clinical activity of the trust, providing service to the population of central and West Dorset. You will be part of a friendly team, comprising Doctors, Nurses and management support.Job descriptionJob responsibilitiesPlease refer to the attached detailed job description. The key result areas are:To act as a primary point of contact for IBD patients contacting the helpline & IBD email serviceTo provide sound & informed advice for all non- clinical queries in a professional & considerate mannerTo triage patients contacting these resources appropriately, gathering the information required to assist the nursing team in prioritising patient needTo ensure patients are booked appointments with an appropriate member of the team in a timeframe concurrent with their needTo provide a consistent, professional & reliable service accessible to all IBD patientsTo signpost patients to support services & resources that will aid self-management of their IBDTo use tact and diplomacy when dealing with sensitive issues, using discretion and maintaining confidentiality at all times.The post-holder will work closely with the all team members ensuring the delivery of a high quality service. This will require the utilisation of good secretarial, administrative, communication and interpersonal skills. The post holder will work under the supervision of the administrator and the wider clinical team.Person SpecificationEducation and qualificationsEssentialKnowledge of Microsoft Office packages eg PowerPoint, Word, Excel, and other IT skills acquired through training and practical experience.RSA Stage 3 typewriting, word processing (or equivalent)4 GCSE (C and above) or equivalentNVQ level 3 in office administration or equivalentKnowledge and ExperienceEssentialKnowledge of Microsoft Office and ExcelKnowledge of NHS intranetPrevious Administrative experienceAdministration qualificationOther relatable work experienceDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer detailsEmployer nameDorset County Hospital NHS Foundation TrustAddressDorset County HospitalDorchesterDT1 2JYEmployer's websitehttps://www.dchft.nhs.uk/working-for-us/ (Opens in a new tab)