Job summaryWe are seeking a keen and enthusiastic candidate to provide strong secretarial, organisational and administrative support within our Plastic Surgery Department.The successful candidate will ideally have a medical secretarial background with strong computer skills including audio typing. Key skills required are excellent verbal and written communication skills, enabling communication at all levels, a keen eye for detail, good time management, and the ability to work to tight deadlines prioritising workload. The candidate will work as part of a large efficient and effective busy and friendly team, to ensure patients receive the best possible care in a timely manner.Knowledge of the use of a variety of digital systems is desirable but not essential as full training will be provided.The main duties of the role include; secretarial and administrative support within the Plastic Surgery department, to receive confidential and sensitive information, engaging with patients, relatives, staff or external stakeholders and to support the department in a variety of administration tasks.The Queen Victoria Hospital offers a wide range of training opportunities and apprenticeships which the successful candidate will be supported and encouraged to access if desired.Main duties of the jobTo provide full secretarial and administrative support to the Plastics Department.To work flexibly and sensitively with other disciplines both on and off the QVH site.To provide and receive confidential and sensitive information written, aural or verbal, to be exchanged with patients/clients, relatives, staff or external parties.To review and manage the patient pathway to ensure all RTT targets are met, escalating concerns when they arise.To communicate sensitively and appropriately with patients suffering from serious illness.About usRated GOOD overall with outstanding care by the CQC. A specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond.A centre of excellence, with an international reputation for pioneering advanced techniques and treatments. Everything we do is informed by our passion for providing the highest quality care and the best clinical outcomes.At QVH we are proud of our achievements and our specialist services continue to record excellent clinical outcomes for patients. We regularly receive excellent results from patient satisfaction surveys and on average 98% of inpatients say they would recommend the hospital to their family or friends.Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and development of the workforce with support for continuing education and learning.Job descriptionJob responsibilitiesPlease see the attached Job Description and Person Specification document for full details of the role.Person SpecificationQualificationsEssentialSecondary education to GCSE level including English and MathsNVQ level 3 in administration or equivalent experienceDesirableAMSPAR Level 3 Certificate in Medical AdministrationRSA Level IIIExperienceEssentialSignificant experience in secretarial/administration, preferably in a medical settingDesirablePrevious medical secretary experienceKnowledgeEssentialKnowledge of the principles of confidentiality and data protectionSkillsEssentialAudio typingExcellent keyboard skillsProficient use of computers and software packages, including the knowledge of databases and spreadsheetsGood communication skillsCapability to work under pressureAttention to detail with high degree of personal organisation, prioritisation and self-managementDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).Employer detailsEmployer nameQueen Victoria Hospital NHS Foundation TrustAddressQueen Victoria HospitalEast GrinsteadRH19 3DZEmployer's websitehttps://www.qvh.nhs.uk/ (Opens in a new tab)