Job summary1 x 37.5 hours permanent postWe have an exciting opportunity for a Band 3 Medical Administrator/Secretary to join our friendly General Surgery Medical Secretarial team within the Division of Surgery. This role is ideal for a candidate who is compassionate and would like to make a positive difference to patient experience. Whilst not a hands on patient role this position enables the post holder to speak with patients on a daily basis and improve hospital waiting times by working effectively and efficiently.Main duties of the jobThe Medical Secretary role is a highly diverse, demanding but rewarding role, working as part of a supportive and dynamic team. The role entails supporting your own allocated clinicians on a day-to-day basis, as well as undertaking tasks with the wider team. It is essential that the successful applicant has the ability to type to a high standard and a desire to develop and learn new skills and competencies.Applicants must be organised, a team player, have the ability to work under their own initiative and be able to prioritise a competing workload. Whilst experience in a medical secretary role is preferred, it is not essential. Full training and support would be required to the candidate who has the skills and qualities required for the role.About usThe James Paget University Hospital is a vibrant university hospital providing the best possible care to the people of east Norfolk and north Suffolk.Situated between two popular holiday destinations, and with a steadily increasing local population of over 230,000, the JPUH is the largest local employer in the area with over 3000 staff.Our priority is ensuring that patients always come first and remain at the heart of everything we do. We focus on high quality, safe and compassionate care, supporting our growing elderly population and developing closer links with our health, social and educational partners. Listening to patients and carers so that we understand what matters, what works well and what we need to do to improve is also very important to us.We pride ourselves on our safety levels and are active in clinical research and play an important role in the teaching and training of a wide range of health professionals.Job descriptionJob responsibilitiesThe successful candidate will be responsible for supporting the team in managing clinical pathways, booking and scheduling theatre operating lists, typing clinics, dealing with telephone queries, managing and administrating results, dealing with post and supporting the delivery of the RTT targets for the department; in accordance with National and Trust guidelines.If you are interested in applying for this role, please see Job Description and Person Specification for further details.Person SpecificationQualificationsEssentialTyping qualifications to RSA II or equivalent experienceGood general standard of literacy and numeracyDesirableKnowledge of medical terminology/AMSPAR qualificationExperienceEssentialPrevious digital/audio typing experienceWorking knowledge and experience of using Microsoft Office packages, including Word, Outlook, ExcelWorking knowledge and experience of using NHS systemsDesirableSecretarial experience in a clinical environmentSkillsEssentialExcellent verbal and written communication skillsAbility to work to tight deadlines and maintain concentration in a pressurised working environmentDemonstrate good organisational skillsAbility to work on own initiative, prioritise work and consistently meet deadlinesCustomer care skills including diplomacy and sensitivityAbility to input data accurately and efficientlyAbility to solve problems using analytical and judgemental skillsAbility to handle sensitive information without compromising confidentiality or Trust.Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer detailsEmployer nameJames Paget University Hospitals NHS Foundation TrustAddressJames Paget University HospitalLowestoft RoadGreat YarmouthNR31 6LAEmployer's websitehttps://www.jpaget.nhs.uk/work-for-us/ (Opens in a new tab)