Job summaryTo provide a comprehensive typing and administrational service to members of the team in order to assist in the achievement of departmental objectives. The post holder will work closely with the team to ensure the delivery of a high quality service. This will require the utilisation of good typing, administrative, communication and interpersonal skills.Applications for full time, part time and school working hours welcomed.Main duties of the jobCommunicate tactfully and politely with patients/carers and staff in the exchange of verbal and written information. Deal with telephone and face-to-face enquiries efficiently and with understanding, taking action as appropriate. Take minutes at meetings as requested. Type back from dictation, audio or otherwise, all letters and information and take action as necessary within agreed procedures. Provide information and advice to patients/carers about admissions and appointments. In accordance with standard operating procedures, manage incoming mail, schedule appointments, update the Patient Tracking List (PTL), handle telephone calls for consultants and other multi-disciplinary team members, and keep diaries updated, taking necessary actions. Follow up on EDS and VTE, address theatre inquiries, add patients to booked admissions, track cancer cases, and monitor wait times. Compose correspondence for consultants, specialist physicians, and nurse specialists.About usDorset County Hospital NHS Foundation Trust is committed to the development of positive policies to promote equal opportunity in employment. All employees have a responsibility to ensure that they understand the standards expected and that they promote and adhere to the equal opportunity measures adopted by the Trust.Job descriptionJob responsibilitiesPlease find attached detailed job description along with the personal specification which includes the main responsibilities of the job.Person SpecificationEDUCATION, QUALIFICATIONS & TRAININGEssentialGeneral education to GCSE standard or equivalent, including English and MathsRSA stage III word processing or equivalent experienceKNOWLEDGE & EXPERIENCEEssentialRecent & relevant experience in an office environment in a clerical/admin capacityExperience of dealing with telephone enquiriesUnderstanding of ConfidentialityPrevious computer experience in a Windows environmentDesirablePrevious experience in a Healthcare environmentSKILLS & ABILITIESEssentialCompetent keyboard skillsExcellent communication skillsAbility to work without supervisionAbility to work as part of a teamDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer detailsEmployer nameDorset County Hospital NHS Foundation TrustAddressDorset County HospitalWilliams AvenueDorchesterDT1 2JYEmployer's websitehttps://www.dchft.nhs.uk/working-for-us/ (Opens in a new tab)