A Vacancy at Liverpool University Hospitals NHS Foundation Trust. To provide a comprehensive administration/audio typing service in dealing effectively and efficiently with processing of daily workloads, and ad hoc office duties. Ensure cross cover working where possible. If you are looking for a part time position or a job share this would be considered if there are multiple suitable candidates. **Previous applicants need not apply** An exciting opportunity has arisen for a Band 3 support secretary, 37.5 hours per week, to join our Orthopaedic Secretariat at Broadgreen Hospital. This would be an ideal opportunity for anyone wanting to progress with their admin and clerical career. We are looking for an enthusiastic individual, who works well as a team member, with evidence of team working, cross-covering colleagues and the ability to use their initiative. You must be a proficient, accurate audio typist with excellent keyboard skills and speeds, with a good knowledge of medical terminology. RSA II or equivalent would be an advantage, as would knowledge of working previously within an NHS setting. Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust. The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience. The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital. It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond. To hear more about our achievements click herehttps://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdf Follow us on Social Media: Facebook – Liverpool University Hospitals Careers Instagram - @LUHFTcareers Twitter - @LUHFTcareers 1. Type dictation from audio transcription of clinical correspondence and documentation. 2. Quality check documentation completed in clinical administration support. 3. Ensure appropriate follow up arrangements/investigations are in place. Liaise with personal medical secretary of speciality accordingly. 4. Complete any tertiary referrals to external Trusts and ensure these are completed on the PAS system. Keep track of referrals to ensure patient is promptly reviewed. Check that follow up appointments are arranged in conjunction with patient pathway. 5. Mentor, train and supervise relevant junior staff as required. 6. Deal appropriately with concerns from staff in line with Trust policy. 7. To answer the telephone promptly and politely, telephoning patients where appropriate using tact, discretion and empathy in all situations. 8. Accurate use of patient information using the Patient administration System (PAS), including registration screen, checking patient details are correct, tracking of case-notes. 9. Ensure all letters and discharge summaries are copied to the appropriate professionals, including patients. 10. Ensure efficient audit processes in place concerning correspondence to ensure quality levels maintained and rectify accordingly. 11. Take minutes of meetings, circulating to relevant groups. 12. Obtain information as requested by line manager. 13. Attend appropriate training, meetings and education sessions when required 14. Work with managers to review working practices, ways of working and find solutions to problems 15. Work with managers to improve quality and range of services, with resources being managed according to agreed policies and procedures. 16. Organise and order stationery as appropriate. 17. Ensure all mandatory training is up to date and report accordingly. 18. Record and input data onto databases and systems as appropriate. 19. Be able to work as part of a team, promote effective flows in the department to cover leave to ensure the office runs smoothly. 20. General office duties, including incoming and outgoing mail, e-mail, fax, photocopying. Participate in housekeeping of office environment. * Any other duties required by line manager This advert closes on Monday 29 Apr 2024