Job summaryAn exciting opportunity has arisen within the Women & Children, Clinical Support Services Divisionfor a member of the Medico Legal Team. Band 3, 30 hours per week. Usual hours Mon-Thurs 08.30-17.00, Friday 08:30-16:30. The Post holder will require:Previous experience as an administrator, communicating with the publicExperience of working within a teamExperience with hospital systemsExcellent IT skillsExcellent customer care skillsAbility to work calmly in a busy environmentAn ability to prioritiseKnowledge of GDPRSTAFF CAR PARKINGStaff Car Parking on the West Suffolk Hospital Site is eligible for individuals working outside of the core hours, 07:00 - 18:30.For individuals working within the core hours, the Trust offers parking off site at the Bury St Edmunds Rugby Club, which is serviced by a regular shuttle bus to and from the Hospital. Details of the bus timetable can be found in the on-line starter pack on the West Suffolk Hospital website.This parking restriction does not apply if an individual is required to work on a weekend or if they are required to complete "on call" duties within their role.The closing date for this vacancy may change if we receive a strong response. Please ensure that you apply for any post you are interested in as soon as possible.Main duties of the jobThe Medico Legal Department is a very friendly welcoming department. We deal with access to the patient's medical record the role is varied which includes:Office AdminCollating informationDownloading Patient's Medical RecordCommunicating with internal departments and external agenciesEngaging with the publicAbout us#BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our communityWe are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.Join us. What will you #BeKnown for?Job descriptionJob responsibilitiesPlease see the full job description for more information.Planning and OrganisingTo assist the Medico Legal Manager in maintaining departmental performance about quality and quantity by upholding agreed standards.To monitor own performance against previously agreed objectives as identified in the appraisal process.To be familiar with all processes of the patients medical record.To use tact and diplomacy to assess each application for its complexity, urgency and to discuss with the Medico Legal Manager the level of disclosure required by the enquirer.Arrange and attend meetings, discussions and functions with regards to all aspects of access to patient medical records.Prioritise and manage own workload considering national guidelines on submission deadlines for subject access requests whilst dealing with incoming queries, progress chasing and problem-solving other issues.Organise and triage the incoming and outgoing post for the department.Person SpecificationEducation and qualificationsEssentialMaths and English to GCSE A-C or equivalentDesirableoMedical TerminologyoECDL or equivalent RSA Level 2 or equivalentExperience and knowledgeEssentialoExperience of working within a team-based environmentoExperience of working on own initiative and prioritising workload.oClerical/administration experienceoUnderstanding of Data Protection Act/GDPR Risk managementDesirableoNHS Experience. Working knowledge of e-Care and Evolve and other hospital systemsSkills and abilitiesEssentialoIT SkillsoExcellent communicator and customer care skills.oAbility to work calmly in a busy environment and under pressure.oHighly self-motivated.oAbility to prioritise and organisational skills.oGood attention to detail.DesirableoInterpersonal skills.oTime management skills Ability to analyse data/information.Personal qualitiesEssentialoTeam player.oPolite and efficient manner.oAble to deal with difficult and/or sensitive situations in a professional manner.Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).Employer detailsEmployer nameWest Suffolk NHS Foundation TrustAddressWest Suffolk NHS Foundation TrustHardwick LaneBury St EdmundsIP33 2QZEmployer's websitehttps://www.wsh.nhs.uk (Opens in a new tab)