Job summaryThe Post Holder will provide high quality care and treatment in either the home, Sussex house, inpatient and hospital settingsMain duties of the jobThe Post Holder will be expected to take responsibility for a number of tasks including:1.Process referrals prioritise, risk management, risk assessment of clients who are in crisis and may be displaying high risk behaviours.2.The Post Holder will be the first line contact for all mental health at all times to the general Trust and primary care via the Single Point of Access (SPA).3.The Post Holder will be responsible for defining the level of acute mental health crisis and the use of resources. This includes the decision to admit a person to either the acute inpatient beds, or Sussex house crisis beds, processing of general practitioner referrals and urgent Acute Mental Health and Memory Service referrals.4.The Post Holder will have to have an understanding of the relevant policies and their application to related face to face physical aggression and associated actions, eg COSHH, Infection Control, exposure to body fluids. Exposure to both verbal and physical aggression.About usHello!We are Navigo. We look after North East Lincolnshire mental health and well-being. We are an award-winning social enterprise that provides mental health services to the NHS and beyond.The whole basis of our work is to deliver services that we would be happy for our own family to use.We offer a range of mental health services, including acute and community facilities as well as specialist support such as outstanding older adults inpatient services, rehabilitation and recovery community mental health and an outstanding specialist eating disorder facility.Ranked as one of the top UK companies to work for, we featured in the Best Companies top 100 large company list and were named sixth best health and social care company 2023.As a social enterprise, we do things a little bit differently and have also developed income-generating commercially viable businesses that provide training, education and employment opportunities including Grimsby Garden Centre and two cafes.Working at Navigo is not like working anywhere else. Lots of places say that, but we really mean it.We like to work with forward-thinking people who want to make a difference.Come join us!Job descriptionJob responsibilitiesMAIN DUTIES AND RESPONSIBILITIESClinical GovernanceTo develop and take an active role in quality monitoring of the service, including leading of research projects and audit activity with the aim of improving the service/service area. Partnership with service users and carers is integral to these activities.The Post Holder will be able to evaluate and review research and other relevant literature and beware of the implications of the social and local policies, procedures and information packages related to service delivery. Will have the ability to work under pressure and manage staff and servicesManagement and LeadershipThe Post Holder will act as a role model for Sussex House staff, which will involve providing support and guidance in order to maximise the experience for the service user whilst they are residing in a crisis assessment bed.The Post Holder will work within an environment that involves taking responsibility for the use of a significant number of resources, including two crisis beds, access to in-patient services, processing of referrals and allocation of activity to achieve rapid response to crisis referrals.Will plan and organise workloads for staff within the area to include allocation of staff, planning patient care and groups etc.The Post Holder will supervise the day to day care of the work of the crisis and home treatment ensuring staff are designated to appropriate areas. They will also be involved in the recruitment and selection of staff along with personal development reviews and supervision.Education and DevelopmentThe Acute Mental Health and Memory Service is a learning environment which accepts short-term placements, any qualified practitioners and a wide variety of other agencies, wishing to gain an insight into the Mental Health Services.There is an expectation that the Post Holder will be involved in the provision of internal training sessions and presentations to other services and students. Alongside this, it is a requirement that the post holder is motivated by learning and development and is willing to take part in specialist training to meet the needs of the service users and service area.The Post Holder may be asked to provide specific training or mentorship to students.Acute Mental Health and Memory Service staff are expected to become actively involved in the change process and demonstrate commitment to changing roles, ie in the development of specialist protocols and specialised programmes of care.Team members will provide continuous development and evaluation of patient information packages to the service.Individuals within the team will provide teaching and education to services users and carers with regard to living with mental ill health, and how to access service providers. This will involve working closely with other care providers, including relatives in a constructive manner using education, advice and support.The Post Holder will be expected to organise and manage their own clinical supervision, and supervise peers, within NAViGO agreed guidelines.Clinical Patient Care Duties and ResponsibilitiesTo provide high quality care and treatment in either the home, Sussex house, inpatient and hospital settings. Service users referred to the service will usually have complex needs and problems. Families/carers will also need appropriate support and there will be regular liaison/referral to other agencies. This will require capability in the following areas:1.To maintain accurate records, both written and computerised to a standard that reflects their level of clinical expertise. This may involve the use of specialised psychometric tools to complement the assessment and evaluation of client care.2.The Post Holder must have experience of using psychosocial interventions in clinical practice.3.Liaison with community based services and resources such as education, welfare systems, employment, housing, Police and voluntary sector organisations to facilitate the delivery of the most appropriate and best possible care for the individual and their families.4.Discuss complex issues surrounding risk management and plan care accordingly advising others regarding management of care.5.Discharge planning.6.To respond to service user crisis in a positive pro-active manner.7.To develop clear care pathways, including methods to reduce the risk of further crisis developing.8.To work in a manner which is flexible according to service user need.9.To provide telephone support to any service users, carers, outside agencies or clinicians who require information, advice or crisis intervention. This will require the Post Holder to make immediate, effective decisions that will have implications for the outcomes of the service users mental health.10.Be able to assess complex mental health conditions, then to develop and implement care and treatment interventions in a variety of settings.11.If required (or at their request) undertake Mental Health Act Training (AMHPs) and if qualified take part in the rota.Person SpecificationSkills & AttributesEssentialProven and advanced skills in the following areas:Ability to prioritise workloadApproaches to risk assessmentCommunication and liaison with a range of othersManagement and change managementClinical decision makingWorking at a fast paceExperienceEssentialThree years post-registration, 1 year of which at a senior levelExperience of working with clients with mental health problems of a severe and enduring natureKnowledge of relapse preventionIT LiteracyDesirablePsychosocial interventionsUse of clinical assessment measuresFirst Aid trainingLeadershipWorking with older people with mental health problemsOther requirementsEssentialKnowledge of issues involved in the treatment of mental illness for older people and relapse preventionBroad knowledge of risk assessmentsTeam WorkerDeterminationFlexibilityPositive attitude to changeAble to work across organisational boundariesStrong team playerSelf-motivatedAble to use initiativeCommitted to developing and improving mental health servicesCommitment to flexible working patternsAccess to and use of transport to ensure timely response to service users in the communityDesirableKnowledge of the principles of nurse prescribing and the use of service users group directives/protocolsCan demonstrate experience in audit and researchQualificationsEssentialA current professional qualification (RMN, Social worker, Occupational Therapy)Ability to demonstrate clinical leadership in a multi-disciplinary team settingEvidence of post graduate training / studiesDesirablePost qualification award in health/social care at degree or equivalent levelD32/33 or ENB998 (equivalent)Clinical Supervision TrainingNurse prescribingDegree level studyAMHPs trained/willingness to undertake trainingDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.UK RegistrationApplicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).Employer detailsEmployer nameNavigo Health and Social Care CICAddressTees HouseSecond AvenueGrimsbyDN33 1NUEmployer's websitehttps://navigocare.co.uk/ (Opens in a new tab)